Sample application (complaint) if dirty, bad smelling or contaminated water flows from the tap. Dirty, rusty tap water: where to complain, what to do, how to write a claim Dirty hot tap water where to complain

Unfortunately, the inhabitants of Russia have recently increasingly observed how black water flows from their taps at home. There are several reasons for this phenomenon, as well as some ways to solve this "unpleasant everyday" problem.

Today, special laboratories are being opened throughout the Russian Federation based on local sanitary institutions, which analyze the quality of tap water, and also offer solutions to eliminate the problem of dirty water in apartment buildings. Russian legislation has many tools for influencing housing and communal services, and also requires the employees of the vodokanal to provide services of adequate quality.

Black tap water what to do, reasons: why dirty tap water appeared

There are many situations in which dirty, black water flows from the tap. As a rule, certain of them are temporary and disappear after a couple of days, but there are situations that require urgent action, since the quality of tap water has a direct impact on your health.

While repair work is being carried out at the city water canal, black or red water may flow from the tap for several days after that. As a rule, employees of the city water canal warn the population about such repair and preventive work in advance. This circumstance of water pollution disappears after a couple of days, after the dirty water drains and thoroughly rinses the water supply.

Also, another factor in the contamination of tap water may be poor-quality water treatment or ineffective water treatment measures on the part of employees of the city water utility. As a rule, the poor quality of water in the tap is caused by the incorrect performance of official duties by employees of the city water utility.

The appearance of black water may be a consequence of its passage through dead-end branches of water lines. Special services are required to maintain strict control over the state of the aquatic environment in such sections of the water supply.

If black or dirty water flows from your tap for a long time, then you must immediately contact the water supply organization and demand immediate correction of the situation, as well as recalculation of accrued payments for the provision of poor-quality water.

It is very often difficult to determine the quality of tap water “by eye”, so from time to time it is necessary to contact state laboratories and analyze tap water. The cost of this service depends on the type of analysis performed.

Black tap water what to do, reasons: how to behave when dirty water appears

If you notice that dirty water is pouring from the water supply for a long time, and it is not possible to purify the water on your own, then it is urgent to deal with the problem of the appearance of such pollution, the website informs the portal. Every Russian has the right to complain to special institutions about the quality of tap water, as well as to demand that its employees take certain measures to improve the quality and condition of tap water.

The first step is to submit a written complaint to the management company registered at your address. Such actions must be performed even if the water flows dirty for a short time (for example, due to maintenance work carried out by the employees of the water utility).

After your appeal, the city water utility is obliged to conduct certain studies of the state of the water in your home. As a rule, such events are carried out together with representatives of the Housing Office.

If your complaints are considered for too long, or you have not noticed serious changes in water quality, then you have the right to complain to Rospotrebnadzor. This public institution is obliged to carry out the necessary water quality checks, as well as to carry out laboratory tests.

After the inspection, Rospotrebnadzor employees will compile a list of necessary measures imposed on special departments that are responsible for the quality of the aquatic environment in your home.

Black tap water what to do, reasons: how to go to court

Every Russian has the right to demand that the city water utility provide quality tap water. If, after certain actions on your part, the above authorities do not want to respond to the current situation, then you can go to court.

For such an appeal, it is necessary to collect certain documents:

• An agreement for the provision of quality services that is signed between you and the city water utility;
• Original or notarized act of work performed;
• When conducting independent laboratory analyzes of water quality, the results of these analyzes are also provided to the court.

After filing a lawsuit, you have the right to:

• Ask for quality services from the city water utility;
• Get a recalculation of utility bills for low-quality water;
• For full compensation for moral damage, as well as reimbursement of the costs incurred by you for the purchase of special cleaning filters;
• For the full reimbursement of the costs incurred by you for the purchase of bottled drinking water.

Sometimes the utilities supplying water to our house or apartment don't do their job and we have to find out why rusty water comes out of the faucet. Naturally, one cannot hope for a quick solution to the issue, so everyone should know how to at least partially purify the water and make it conditionally suitable for use.

Causes and consequences

Factors causing pollution

There may be several answers to the question why yellow water flows from the tap or why the liquid has an unpleasant taste / odor:

• First, the problem may lie in the source itself.. If the water intake is carried out from a river, lake or reservoir, then the quality of the water depends on the state of the reservoir. So, if a large amount of pollution gets there, for example, when discharged from industrial enterprises or man-made accidents, no treatment plant can cope.
• However, the water treatment plants themselves also work far from ideal.. If outdated equipment is installed in your area, then the result of its operation will be unpredictable: today more or less drinkable water comes out of the tap, and tomorrow it comes out a cloudy liquid with a distinct smell of ammonia or hydrogen sulfide.
• Finally, do not discount the communications themselves. From the water treatment plant to your apartment, water passes several tens of kilometers through pipes of very different quality, and if the pipelines in the house are rusted, get ready for oxide flakes and an unpleasant aftertaste.

Note! If you have a question why water does not flow from the tap, then here the matter is also, most likely, in the pipes. As a rule, shutdowns are performed either to replace a worn section or to eliminate an accident.

The actual list of reasons explaining the poor quality of tap water is limited. However, in order to take appropriate measures, it is worthwhile to figure out what kind of water flows from the tap.

How to identify low quality water

Of course, the enterprises providing water supply and sanitary and epidemiological stations themselves should also be involved in determining the quality of water entering houses or apartments. However, obtaining data from laboratory tests is quite difficult, and the price of expertise in a private company is quite high. So for a rough estimate, you should focus on external signs:

In the photo - a characteristic yellow precipitate of iron oxides

However, these signs are only indirect, and therefore the instruction for identifying the nature of pollution cannot be considered universal. It is still desirable to control the composition by laboratory methods, since neither heavy metals nor microorganisms can be determined by hand.

At the same time, the table above can serve as a hint if the deterioration in water quality has occurred suddenly. What to do in such a situation - we will tell below.

Ways to solve the problem

Administrative Methods

To begin with, we will try to force those people who should do it on duty to solve our problem. Naturally, for this you need to know where to complain - if rusty tap water comes out.

The sequence of actions is as follows:

• As soon as we have yellow water from the tap, we call the management company and demand that we either correct the situation or send a master to solve the problem (if it is related to the pipeline and is of a local nature). If your management company is attentive to its duties, a call should be enough.
• If we know that the organization responsible for the operation of the house will not be in a hurry, we submit an application in writing. In it, we must indicate the start date for the supply of low-quality water, and also clearly indicate the requirement to restore normal water supply.
• The next step is to submit an application to the department of Rospotrebnazor, which deals with communal hygiene. The application must include full passport details and contact numbers so that you can be contacted to clarify the situation.

Usually this is enough. If the water continues to flow with a characteristic color or smell, we go to court, duplicating statements to the prosecutor's office and the State. Housing inspection.

There are several nuances here:

• As grounds, we indicate Article 29 of the Law of the Russian Federation "On the Protection of Consumer Rights".
• In the application, we present the requirements to restore normal water supply, recalculate the payment and compensate for material damage (if any).

Note! Before the court decision and its entry into force, you must pay at the established rates, otherwise your defaulter status will be used against you in court, and the decision on recalculation or compensation will not be made in your favor.

• If possible, we perform water analysis in a private laboratory and attach the results of the analysis to the appeal.

However, today management companies are trying not to bring the case to court. But you need to know how to properly protect your rights!

Artisanal methods

Naturally, while there is a correspondence with the authorities, the yellow water from the tap does not go anywhere. And for its use it is necessary to take measures that will allow at least partially optimize the composition.

If the problem is not pronounced, we proceed as follows:

• In a favorable epidemiological situation, water can simply be defended. To do this, pour it into an open container with a wide mouth and leave it for at least 5-6 hours (or better for half a day). During this time, chlorine will evaporate from the liquid, and solids will settle to the bottom.
• Boiling can be used together with settling. Heating up to 100 0 C for several minutes kills most pathogenic microbes, and reduces the concentration of chlorides.

• On the other hand, when boiling water, the concentration of salts increases, and formaldehyde is also formed.. That is why experts do not recommend boiling water more than once and for more than five minutes, and after boiling it is advised to stand at least until it cools completely.

Using filters

And yet today it is very difficult to imagine a situation in which tap water will be used without passing through a filter - even the simplest one.

• For domestic use, it is easiest to purchase a filter in the form of a jug. Its performance is relatively small, but it is quite simple to use it. The main thing is not to forget to change the cartridges in time, because after the expiration of their service life they will not purify, but, on the contrary, pollute the water.
• , so popular in recent times, are less effective. They more or less cope with the removal of mechanical particles, but to effectively combat organic matter and salts, filter elements should be changed at least once a week.
• Finally, the best solution would be to install a filter column that provides multi-stage purification. Such systems are quite expensive, but they allow you to get relatively clean water in almost any situation.

Conclusion

Having figured out what to do - if rusty tap water comes out, we can prepare for such unpleasant situations. That is why the simplest filter is worth having even if everything is in order with the plumbing, and no problems are foreseen ().

For a more detailed study of this issue, you should watch the video in this article.

Almost every user living in a private house or apartment has encountered a problem when some incomprehensible black substance flows from taps instead of clean water. It is quite natural that it is not recommended to use it, since the use of bad, rust-contaminated water can lead to a lot of problems. We will tell you how to protect your interests in a dispute with a management company (hereinafter referred to as the MC), and how to solve the problem.

Why rusty water flows from a tap: reasons

Almost every person has faced the problem of rusty or contaminated water. Unfortunately, this problem is very common, and many users have a question, due to what reasons this cloudy liquid starts to flow from the taps.

The causes of rusty water can be very diverse:

• bad cleaning. Water contains many particles of various metals, therefore, before supplying the liquid to consumers, it is necessary to clean it. Unfortunately, suppliers do not always fulfill their obligations, and continue to filter water improperly;
• high level of deterioration of communications (this problem is irrelevant if the consumer lives in a new building). The plumbing system consists of metal pipes. If the system is operated long enough, gradually its component parts wear out, leading to contamination of the water flowing through it, as a result of which it turns brown;
• planned shutdowns. Every year, before the start of the heating season and at the end of it, public utilities check the condition of utilities, including water supply, carrying out the necessary repair actions. After starting the water supply, water with traces of rust may appear for some time, but this problem quickly disappears.

Where to complain, call

Most often, users do not know where to complain when dirty and muddy water flows. The legislator determines that the management company acts as a subscriber for the supply of this liquid resource, which then distributes it among its consumers. Therefore, if a citizen is faced with the problem of rusty water, first of all, he should receive comments from representatives of the Criminal Code or the emergency service. To do this, he can call the hotlines, or apply with a written claim.

Experts recommend submitting an official written claim-statement to the employees of the Criminal Code. The result of the appeal will be a visit by an authorized employee who will check the situation and create conditions for eliminating the problem. If the management company or the emergency service does not respond to the claim, the user will have to transfer the complaint to higher authorities. This can be done in Rospotrebnadzor and the prosecutor's office. If we take the capital as an example, then Moscow quickly gets rid of problems with poor-quality supplies of the most necessary liquid for life.

If a citizen wants his problem to be resolved as quickly as possible, he has the right to conduct an independent examination of the quality of the water that flows in his house. The results of the research are attached to the complaint, and act as a reasoned evidence base, confirming the rightness of the consumer. It should also be noted that you still need to pay, otherwise the complaint will not be accepted for consideration.

Complaint about poor-quality tap water: sample

A complaint about rusty water has a form established by law, and must contain not only a description of the problem, but also a reference to the current legislative norms. You can study the current sample of a complaint about poor-quality tap water. ⇐

How to check the quality of water officially

It is possible to check at the official level with the help of departments and authorities licensed to carry out research work. Previously, the sanitary epidemiological station was engaged in checking. After its entry into the Rospotrebnadzor, this responsibility was transferred to the newly formed department.

Over time, the state decided to prohibit Rospotrebnadzor from providing paid services, and therefore now the FBUZ "Federal Center for Hygiene and Epidemiology" is engaged in testing water quality. This requirement is approved by the Housing Code.

In addition, various independent expert laboratories that have licensed specialists and resources to conduct large-scale research can test water from a tap (both in the bathroom and in others) for contamination. This service is paid and paid by the customer. However, if the case is taken to court, the consumer has the right to demand that the Criminal Code reimburse all costs incurred to check the quality of the supplied liquid.

When to go to court

If consumers are faced with a problem when their complaints are ignored, dirty water is still coming from the taps, and there is no intelligible answer from employees of management companies, homeowners associations and emergency services, they have the right to initiate the protection of their interests in court.

In order to complain about a problem to the courts, it is necessary to support the claim with a weighty evidence base. In particular, to open legal proceedings, it will be necessary to prepare a number of documents:

• original service agreement with the water utility;
• a copy of the agreements with the utility company;
• available water survey certificates, notarized;
• the conclusion of expert laboratories, if official studies were carried out to establish the quality of water supply;
• letters from the Criminal Code in which the employee responds to the citizen's claim.

In the complaint, the plaintiff must refer to valid legal regulations, indicating which of them were violated. This is necessary so that the judge immediately has the opportunity to familiarize himself with all the claims, and can also study the scenarios before making a final verdict. By following these tips, it will be much easier to deal with violators.

Based on the trial, if the fault of the public utilities is established, moral compensation will be awarded in favor of the plaintiff. It is also worth noting that the payment for the services of a lawyer, reimbursement of expenses and other costs will be assigned to the culprit of the problem situation.

Is it possible to swim in rusty water, is it dangerous

As the results of studies show, rust in tap water is almost always present. Because everything depends on its concentration. The permissible level of impurities is not more than 0.3 mg per liter of liquid. Despite the fact that this level is considered safe, experts recommend boiling water before drinking it. You can wash in it without the slightest fear.
Hot water destroys most of the microbes, but if the concentration of impurities is exceeded, this rule will not work ...

If the rust content in water is estimated at 0.4-0.8 mg per 1 liter (it becomes bright yellow, has cloudy impurities), it should be used with caution. It is quite possible to wash in such water (at the same time, you need to wash your head with extreme caution), but you should not use it in drinking in any case. You also need to be careful about the possibility of washing dishes in such water.

If the concentration of rust exceeds 0.8 mg, it is dangerous to use. It is strictly forbidden to swim in such water, since the presence of rust can cause dangerous diseases or allergic reactions. You can identify a hazardous liquid by its appearance. Water in which the concentration of rust exceeds 0.8 mg has a tint of orange, it can be bright red, and an unpleasant musty smell comes from it.