Hot water temperature according to the standard. Who is responsible for hot water in the apartment and what should be the temperature Recalculation for the low temperature of hot water

Hot water and heating must be in every apartment building. But it is not always enough just their presence, it is necessary that the services are provided at a high level. If the services are of high quality, then this will become the key to a normal life, security.

There are sanitary standards, hot water must be provided in accordance with them. It is worth seriously thinking about whether the water temperature in your apartment complies with SanPiN standards.

Unfortunately, for many consumers, the water temperature is not always appropriate. This leads to a number of inconveniences, as well as may pose health risks to occupants. That is why it is worth taking such problems seriously.

ATTENTION! Negative consequences can affect your life. If you do not pay attention to the problem, then the perpetrators will not bear any responsibility.

Standard for water supply to apartments

The water temperature in houses must comply with GOST, this is not considered a luxury, it is the norm. Hot water is an important part of every person's life.

But it often happens that the utility service does not fulfill its obligations, does not provide the necessary heating of water in the system. You need to understand that all utility services are paid by tenants in full.

That is why you have full rights to make relevant demands. Many residents wonder why such violations are observed.

ATTENTION! It is important to understand that the lack of water heating is a lot of domestic inconvenience. You pay money for emptiness, because hot water is listed on the tickets.

Every resident of a high-rise building knows that hot water costs several times more than cold water. That is why many do not want to overpay for low-quality services.

At the same time, counters are almost everywhere today. This is convenient - people use as much hot water as they need, if necessary, dilute it with cold water. If you use less hot water, then you won’t have to pay much. But if initially not hot, but warm water comes out of the tap, then this causes great inconvenience.

But in this case, residents still pay for water as for hot water. Therefore, it is worth knowing the temperature, what should be hot water. In such a situation, you don’t want to overpay for anything, but unreasonable fees are not the biggest problem.

It is worth mentioning the more serious risks that consumers have to face. Water supplied inappropriately can cause health problems.

Especially in this apartment. immunocompromised people may be affected. Both in our country and in others, legislative documents have been developed that determine the temperature of the water in the apartment. If you focus on these requirements for water in apartments, then the quality of water supply will be at its best.

What documents dictate the rules?

It is worth listing the documents that set out the standards for supplying water to apartments that are relevant for our country. In Russia it is:

• Sanitary and epidemiological rules and regulations. In particular, this is SanPiN 4723-88.
• Rules for the provision of public services to owners and users of residential premises in multi-apartment and residential buildings. They are approved by Decree of the Government of the Russian Federation No. 354 of 05/06/2011.

It is according to this documentation that it is determined what the water temperature should be for houses.

IMPORTANT! The regulatory framework in residential buildings indicates that the outlet temperature should be between 60 and 75 degrees. It is this temperature that should be noted in hot water pipes, but the standards are far from always observed.

But a small clarification is made, which is a kind of exception to the rule. If the house uses a closed heating system, the wiring is made of galvanized pipes, the minimum temperature should be 50-60 degrees ONLY during repairs and troubleshooting

The upper limit is 60 degrees. It is these conditions that are prescribed in the contracts for the maintenance of the house and the tenants living in it.

So the temperature standard in a residential building should be reached a maximum of 2 minutes after the water has been turned on. If the temperature has not reached the required values, then this is already a violation of the established rules. The norm in an apartment building must be respected in any case.

At the same time, hot water supply of an apartment building is provided on the same conditions, both in summer and in winter. Some deviations are discussed, which may be observed due to the peculiarities of the time of day. But they are minor.

In the daytime, a deviation from the specified value by 3 degrees is allowed. It should be borne in mind that the deviation can be observed both up and down. At night, from 0 o'clock to 5 o'clock, the deviation can be up to 5 degrees.

What to do if the temperature does not match?

It is important for consumers to know exactly where to turn and what to do if the temperature norm has serious deviations.

To get started, you just need to call the control room of the management company or housing and communal services and report that the water has an inappropriate temperature. After all, this could happen due to a network failure.

In this case, the dispatcher will inform you about the time frame for the problems to be fixed. But if there are no accidents, then the employee must accept the application.

ATTENTION! When contacting the relevant services, note the application number for yourself, and also write down the name of the employee who came to you. This is necessary so that there is no misunderstanding later on.

If the reasons for the non-compliance with the standards are not known, then CC must measure. This is necessary in order to really find out whether the temperature regime has been violated or not.

The organization must send you an employee who will take the testimony and draw up the necessary act. According to this act, in case of setting too low a temperature, you can get a recalculation.

It is important to understand that the organization must competently fulfill its obligations. Otherwise, she may receive a fine, since her activities are controlled by other services.

We measure water

If you just say that the temperature of the hot water supply is not up to standard, then this will not bear any fruit. You need to call the employees of the company that provides your home to the apartment.

There are situations when problems with the boiler room are noted, or there are some problems at the entrance to the house.

Too low a temperature must be confirmed by an employee of the organization. To do this, he will make measurements using modern equipment. For authenticity measurements should be taken in several places of water collection.

When using plumbing, you need to wait a couple of minutes until the ode reaches the nominal values. Up to this point, measurements are not recommended.

In order for a specialist to come to you, you need to leave an application with the Criminal Code or Housing and Public Utilities. After verification is done, make sure that the employee draws up an act. It is this paper that will become the basis for troubleshooting and recalculation.

It is worth understanding exactly how the measurement is made:

• First, a special glass is placed under the stream of water.
• A thermometer is placed in the collected liquid to the required mark.
• You need to wait until the thermometer readings become accurate.
• Readings are recorded.
• Signatures are being put.
• One copy remains with the owner of the dwelling for further action.

Performing a Recalculation

If a violation of the norms was established, and it was recorded in the act, then you need to insist on recalculation. You should not leave such a situation unattended and overpay money for what you did not receive.

The organization must be held accountable for its actions and omissions. Permissible are only the minimum deviations that are prescribed in the regulatory documentation.

When establishing violations, you can come to the Criminal Code and demand recalculation. Also, the organization must eliminate the causes that caused such a problem.

By the way, the recalculation is made precisely for the period that you had to use inappropriate water. There is a special formula by which the recalculation is performed.

ATTENTION! The amount of payment for hot water supply should be reduced by 0.1 percent for every 3 degrees of deviation from the established norm.

If you are interested in hot water, how many degrees, then you should be guided by accepted standards when measuring. This is the optimal solution.

In case of a serious discrepancy, you should not overpay for hot water. Achieve recalculation for the entire period, in which the public utilities provided you with services at an inappropriate level.

Useful video

The scheme of distribution of hot water in an apartment building.

Hot water supply is called the supply of water with elevated temperature through a centralized pipeline and internal engineering structures to private and multi-apartment buildings (including non-residential premises and premises of joint ownership). This article is devoted to the calculation of hot water supply.

In this article you will learn:

• How is the calculation of hot water.
• What formula is used to calculate the standard for hot water supply.
• How to recalculate hot water supply for general house needs.
• Why control the quality of hot water.

Calculation of the hot water supply system

The calculation of the hot water supply system is based on the calculation of heat for this type of water supply. The fact is that the average temperature of cold water is 10 ° C, but at the outlet this figure is much lower, which creates discomfort when using water for the consumer from the mixer (60 ° C). Based on this, when calculating the temperature, it is recommended to increase it to 50 ° C.

The algorithm for calculating the average heat consumption for hot water extraction looks like this:

qm = m* t* c *∆t, kW*h,

where m is water consumption, l/h; t is the operating time, h; ∆t is the temperature difference; c is the specific heat capacity, kW x h/(l x °C).

• Hot water supply of an apartment building: the nuances of quality control and refusal to pay

Calculation of the standard for hot water supply

The rate of water supply (cubic meters per month for 1 person) is determined as follows:

N = Sum (Q x n) x (4.5 + 0.07 + L) x 10 where

Q - water consumption by 1 water-folding mechanism for 1 operation; n - the number of operations for using 1 water-folding device for i - 7 days; L is the number of floors in an apartment building or residential building.

Consumption rates and average water temperature per operation

The indicator of hot water supply (cubic meters per month per 1 person) is calculated as follows:

Calculation of payment for hot water supply: 2 options

Calculation No. 1 - Calculation in the residential area, a hot water consumption meter is installed.

If an individual metering device for hot water supply is installed in the apartment, the calculation of the amount of payment for hot water supply will be made according to formula No. 1, as the product of the amount of hot water consumed in the apartment according to the indications of an individual meter and the tariff for hot water supply established for the region and the service provider:

Formula #1

P i \u003d V i p x T cr

V i p - volume(quantity) of hot water supply consumed during the billing period in a residential or non-residential premises, determined according to the readings of an individual or general (apartment) meter;

T kr - tariff(price) for hot water supply, established in accordance with the legislation of the Russian Federation.

DHW calculation example

Based on meter readings, in January 2017. 4 m3 of hot water was used.

The cost of 1 m3 of hot water in this region, taking into account the services of an intermediary, is 90 rubles. 00 kop.

Having such data, it is possible to calculate hot water supply for this particular case:

4 x 90.00 = RUB 360.00

Calculation No. 2 - a hot water consumption meter is not installed in the living room.

For such cases, formula No. 4 is used, which takes into account data on hot water consumption rates in the region, the number of people living in the apartment and the cost of hot water supply, taking into account the region and supplier.

Formula #4

P i = n i x N j x T cr

• the number of citizens permanently and/or temporarily residing in the apartment;
• the norm established for hot water supply for the region;
• tariff set for hot water supply for the region and service provider.

DHW calculation example

If we take as a basis that three people live in the room, the rate of hot water consumption in this region is 3.5 m 3 / person, and the tariff for hot water supply is 90 rubles. 00 kop. for 1 m 3, then you can calculate the amount of payment for using hot water in a given living space as follows:

3 x 3.5 x 90.00 = 945.00 rubles.

Calculation of hot water supply for general house needs

May 06, 2011 The Government of the Russian Federation signed Decree No. 354 on a new procedure for calculating the amount of payment for utilities. According to this document, apartment residents must pay not only for hot water consumed by them at home, but also for hot water supply, which serves general house needs. These changes aroused dissatisfaction among citizens, and, first of all, because it was not clear what kind of excess water they were talking about and what it was spent on in such significant volumes.

Below is the calculation of payment for hot water supply for general house purposes.

• Calculation No. 1 - calculation of the DHW of a house on which a hot water consumption meter is not installed.

The calculation of the amount to pay for the consumed hot water for general house purposes is carried out according to the formulas No. 10, 15, which allow you to determine the amount of hot water consumed and the amount of the required payment, respectively.

Formula #10

P i one \u003d V i one x T cr

• V i od- the amount of hot water that was used for general house purposes in an apartment building and falls on a residential or non-residential premises for the billing period;
• T cr- the cost of hot water supply according to the laws of the Russian Federation.

Formula #15

V i one.5 \u003d N one x S o and x (S i / S about)

• N one- the rate of consumption of hot water supplied for the billing period and spent for general house purposes in an apartment building;
• Si- the total area of ​​residential and non-residential premises in an apartment building;
• S about- the total area of ​​all residential and non-residential premises in an apartment building;
• S oi- the total area of ​​common premises in an apartment building.

Calculation Sample

The rate of hot water consumption for general house purposes in the region is 0.3 m 3 per 1 m 2. The total area of ​​​​premises under common house management is 400 m 2. The total area of ​​all residential premises of this apartment building is 4,000 m 2. The total area of ​​one apartment is 45 m2. In this region, payment for hot water is set at 90 rubles. 00 kop. for 1 m 3. Using these data, we get the following calculations:

0.3 x 400 x 45 / 4000 = 1.35 cubic meters 1.35 x 90 = 121.50 rubles

• Calculation No. 2 - calculation of the DHW of a house on which a hot water consumption meter is installed

To calculate the payment for the consumption of hot water, formulas No. 10, 12 are used, which allow you to determine the volume of hot water and the amount of payment, respectively.

Formula #12

Calculation Sample

The amount of hot water that was consumed according to the common house meter is 2,000 m 3. The amount of hot water consumed in all residential premises according to the readings of individual meters is 1,200 m 3. The amount of hot water consumed in those apartments where there are no individual meters is 500 m 3. The total area of ​​apartments in the house is 4,000 m2. The area of ​​one apartment is 45 m 2.

The cost of 1 m 3 of hot water in the region under consideration, taking into account the interests of the service provider, is 90 rubles. 00 kop.

Based on the above data, the calculation of payment for hot water supply for general house purposes is as follows:

(2,000 - 1,200 - 500) x 45/4000 = 3.375 cubic meters 3.375 x 90.00 = 303.75 rubles

Summarizing the presented examples of calculations, it should be said that in the absence of a collective meter, the volume of hot water for common house needs will be determined by the area of ​​\u200b\u200bpremises in common house ownership and the tariff for hot water supply.

It is important to know that if extra cubic meters of hot water are found, a common house meter will allow you to understand the causes of this phenomenon. If there is no such meter, then it is not possible to find the cause of the surplus and influence the amount of payment for the general house consumption of hot water.

• Checking water meters: frequency and legislative regulation

Calculation of the load of hot water supply

The calculation of the load of hot water supply is required to be made when:

• reduction of calculated thermal loads;
• reduction of heating costs;
• coordination of changes in the composition of heat-consuming installations (change in the number of heaters or disassembly of the ventilation system). This happens if the type of ventilation is changed in the room or a thermal curtain is installed;
• the need to confirm that the new heat load and heat consumption are in line with the design norms;
• planning your own heating system;
• planning an individual heat supply unit;
• if necessary, correct distribution of heat load between sub-subscribers;
• connection to the common heating main of new facilities (single and/or complex structures);
• signing a new contract with a heat supplier;
• the need to specify heat loads in non-residential premises for individual institutions;
• repayment by organizations of the cost of services by calculation (in cases where it is impossible to install a meter);
• unreasonable increase in the consumption of heat energy by the supplier or management company.

As for the rights of consumers in the field of calculating thermal energy for hot water supply, they are fixed:

• in all standard contracts concluded regarding the supply of heat and energy resources;
• in the order of the Ministry of Regional Development of the Russian Federation dated December 28, 2009 No. No. 610 “On approval of the rules for establishing and changing (revising) thermal loads”.

According to this document, the re-consideration of contractual indicators should be preceded by the creation of a technical report, which will reflect the calculation of heat loads, as well as arguments for the need to adjust or reduce the heat load on a particular object.

In addition, the order of the Ministry of Regional Development of the Russian Federation of December 28, 2009 No. No. 610 allows adjustments to be made to the calculation of heat for hot water supply, heating and ventilation in the following cases:

• during the overhaul;
• when restoring internal engineering structures aimed at reducing waste of energy resources;
• when strengthening the thermal insulation of a particular object;
• when carrying out other procedures aimed at saving energy resources.

Before starting the review of thermal loads for buildings in operation and connecting new objects to the general system, it is required:

• collect all available information about the object;
• carry out an audit of the facility's power system;
• to carry out the calculation of thermal loads for hot water supply, heating and ventilation based on the results of the check;
• write a technical report;
• discuss the report with the supplier of heat and power resources;
• make adjustments to the existing one or sign a new contract with the energy supplier company.

Hydraulic calculation of hot water supply

The main goal of the hydraulic calculation of hot water supply is the calculation of the dimensions (in particular, the diameter) of the pipes through which water is supplied, and the costs of pressure. The starting value for such calculations is considered to be the flow rate per second, taking into account the value of the residual circulation:

qh, сir = qh (1 + kсir), l/s,

in this case, kсir is the residual circulation index.

To calculate this parameter, it is required to divide the second flow by the circulation inside the hot water supply system. The formula will look like this:

kсir = f(qh/qсir).

In this situation, the conditions are such that kсir ≠ 0 only in the very first parts of the pipeline, despite the fact that qh/qсir is greater than two. In all other cases, kсir will be equal to 0. The important point is that the hydraulic calculation is made before the circulation calculation. This fact implies that the specialist is forced to put forward a hypothesis about the parameters of the qh / qсir ratio (for residential buildings, qh / qсir is usually greater than 2.0) and argue it.

The calculation of the size of the cost of pressure in the water risers, united by an annular jumper into sectional nodes, is made on the basis of the estimated water flow with an index of 0.7. For the estimated flow rate in the annular sections, it is customary to take the highest second flow rate for one of the devices that is subject to maintenance as the lowest threshold.

As for the speed of movement of water in the hot water pipeline, it should not exceed three meters per second. But at the same time, it has been proven that the speed of water, exceeding one and a half meters per second, is the cause of noise.

In order to calculate the diameter of the riser when the resistance does not match, it is customary to take the estimated flow and pressure at the very base of the riser as a basis. If the resistance indicators are identical, the diameter of the extreme riser is taken as a single value.

To carry out a competent hydraulic calculation of any direction, it is required to have an idea about the basic laws of hydrodynamics (among other things, the Darcy-Weisbach equation). But you need to be prepared that each area will impose its own specifics on the implementation of the hydraulic calculation (for example, the calculation in the field of hot water supply is very typical, which eliminates the need to calculate the pressure costs separately).

There is an algorithm for calculating pressure losses in sections of the hot water supply system:

Н = i×l(1 + kl), mm,

where i - specific linear head loss, mm/m; l is the length of the section; kl is an index that takes into account pressure losses in local resistances.

Indicators i are taken from the relevant directories.

Do not forget that there are cases when hard water from the pipeline is heated for hot water supply. This situation is fraught with the appearance of growths inside the pipes (the so-called hardness salts). In this situation, a nomogram is used to calculate the index i.

• Available and required pressure in DHW systems in the drawdown mode

The pressure guaranteed at the inlet and used, if necessary, to supply water for the purposes of hot water supply is called available. Another type of pressure - required, is characterized by the fact that it serves to pass the resistance of the hydraulics when water is supplied to the most remote (remotely and in height) device.

If we take a closed hot water supply system as an example, then the available pressure will be the pressure of the cold water supply at the junction with the hot pipeline. And to calculate the required pressure, the following formula is used:

Nreb \u003d Npod + Nsch + Nvn + Ng + Nsv,

where Нpod - pressure loss in the supply pipelines in the drawdown mode; Нсч - pressure loss in the water meter (water meter); Hvp - pressure loss in the water heater; Hg - the difference between the geodetic indicators of the highest located device and the junction of the hot water supply system with cold water supply; Hsv - free pressure on the device ("on the spout").

For an open system for the supply of heat resources, which involves analysis directly from the heating main, the pressure in the return water supply of the heating main at the hot water supply system connection point will be available. The calculation of the required pressure (in the absence of a water heater) will be carried out as follows:

Nreb \u003d Npod + Nsch + Ng + Hsv,

where Hg is determined from the specific place of connection to the heating main. In hot water supply systems operating on the principle of gravity under the influence of the water column in accumulating vessels, the available pressure is taken directly from the geodetic difference between the indicators of the water level in such a vessel and the device located as high as possible. The calculation of the required pressure for this situation looks like this:

Nreb \u003d Npod + Hsv

• Water treatment technologies and schemes of their application in the field of housing and communal services

Recalculation and calculation of hot water supply

Article 542 of the Civil Code of the Russian Federation establishes that the quality of the energy resources provided must meet the criteria fixed by the law of the Russian Federation, as well as the clauses of the contract for the supply of energy resources. Article 538 of the Civil Code of the Russian Federation prescribes that the above rules be applied to relations arising from the supply of energy resources, since no other procedure is provided for by law.

The temperature of hot water in the water intake units is regulated by clause 2.4 of SanPiN 2.1.4.2496-09 "Hygienic requirements for ensuring the safety of hot water supply systems", approved by the Decree of the Chief State Sanitary Doctor of the Russian Federation of April 07, 2009. No. 20. According to this document, t at the outlet should not go beyond 60 - 75 °C. The prescriptions of SanPin must be strictly observed by those legal entities who, by occupation, are associated with the implementation and establishment of the work of the hot water supply line.

Subparagraph "B" of paragraph 17 of the Rules for Concluding Contracts for the Supply of Energy Resources indicates the importance in this area of ​​such an indicator as the quality of the resources provided, which should ensure the maintenance of common house property at the proper level. Public services must be provided to citizens in full compliance with the Rules for the Provision of Public Services and the conditions for connecting apartment buildings and the common engineering networks connecting them to centralized engineering networks (paragraph 20 of the Rules for Concluding Contracts for the Supply of Energy Resources).

According to clause 5, annex 1 to the Rules for the provision of public services, the quality of public services in the field of hot water supply must meet the following criteria: ensure compliance with the temperature regime in the water intake unit in accordance with the law of the Russian Federation on technical regulation and the provisions of SanPin.

The responsibilities of the repair and construction organization, which is responsible for the supply of water, include ensuring its quality and the desired temperature (in the range from 60 to 75 ° C), although the law of the Russian Federation does not give strict instructions on this issue. The supplier company is responsible for ensuring that the coolant reaches the citizens in the proper quality. If the water temperature indicator turns out to be less than the lower limit established by the regulations (Resolution of the AS WSO of October 12, 2015 No. F04-24751 / 2015 in case No. A45-19993 / 2014), citizens have the right to file a claim with the court, which will oblige the defendant (company - energy supplier) to correct the violations.

Clause 5, annex 1 to the Rules for the provision of public services allows you to allow deviations from the temperature indicators established by law. So, the deviation from the accepted temperature at night from 00 h. 00 min. until 05:00 can be 5°C; in the afternoon from 05 h. 00 min. until 00 h. 00 min. - 3°C. Despite the existence of such reservations, such a provision is not considered the norm. Decision of the Supreme Court of the Russian Federation of May 31, 2013 No. No. AKPI13-394 states that such deviations are indicators of the provision of services of inadequate quality.

In order for the hot water temperature to be 60 ° C at the water intake points, it must be an order of magnitude higher at the entrance to the house. However, as already mentioned, there are no legislative regulations regarding this particular indicator, therefore, in the case of going to court, we can only talk about the fact that the repair and construction company must ensure that the water temperature at the entrance to the house is not less than 60 ° C.

When can the MKD manager apply for the recalculation of the cost of hot water

Paragraph 2 of Article 542 of the Civil Code of the Russian Federation gives citizens the right to refuse to pay for energy resources of inappropriate quality. But the supplier company is also allowed to demand from citizens in this case compensation for energy losses.

There are also legislative regulations regarding changing the procedure for paying for consumed energy resources if they were of inadequate quality or were supplied with interruptions exceeding the allowable period (subparagraph “e” of paragraph 22 of the Rules for Concluding Resource Supply Contracts). Regulate the procedure for recalculating payment Rules for the provision of utility services.

The current legislation of the Russian Federation recognizes the unconditional advantage of the system for monitoring consumed resources by installing meters in the border area between the area of ​​responsibility of the supplier company and the property of citizens. If a meter is installed on the house and there were no complaints about its operation, then the indicators of this device can be considered evidence of the supply of insufficient quality water. The repair and construction organization must provide evidence refuting this information, otherwise the payment for the resources expended must be recalculated (decisions of the AS UO dated January 11, 2017 No. F09-10932 / 16 in case No. A60-59444 / 2015).

This provision is also confirmed by subparagraph “B” of paragraph 111 of the Rules for the provision of public services, which determines the date and time of the start of the provision of low-quality services in accordance with the date and time fixed by the devices intended for this (for example, OPU, IPU, etc.). Moreover, the presence of a meter and its readings eliminates the procedure for confirming the fact of providing services of inadequate quality in accordance with the requirements of section X of the Rules for the provision of public services (decisions of the AS PO dated January 16, 2017 No. F06-15316 / 2016 in case No. A12-4577 / 2016).

In cases where the relevant measuring instruments are not installed on the building, in order to confirm the fact of the provision of poor-quality services, it will be necessary to collect a number of documents, as well as follow the procedure specified in section X of the Rules for the provision of public services:

• fix the citizen's signal to the emergency dispatch service (paragraphs 105, 106, subparagraph "b" of paragraph 111);
• agree with the citizen on the timing of verification of the information provided about the violation, notify the repair and construction organization that the service it provides will be checked if the supplier does not know the reasons for the violation (clause 108);
• to carry out a check at the consumer's signal, all data obtained in its course must be recorded in writing in a certain form (clause 109). The audit is intended to confirm a violation in the quality of the service provided (the act of measuring the temperature at the point of analysis in the living room) and to find out its causes (the act of measuring the temperature at the entrance to the house).

Summary tables and calculations compiled by the Criminal Code unilaterally, in the absence of acts of quality control of public services, will not be accepted by the court as evidence (Resolution of the AC of the Central Organ of October 20, 2016 No. F10-2735 / 2016 in case No. A14-6593 / 2015).

Please note that the regulations do not link the establishment of the fact of supply of a low-quality resource with the fact that the utility service provider recalculates the payment for the low-quality service to the owners of the premises (Resolution of the AS ZSO dated September 19, 2016 No. F04-3939 / 2016 in case No. A03-12727 / 2015), although such a condition can be included in the resource supply agreement on the basis of an agreement between the parties, and then it must be observed.

• Tariff regulation of water supply: on negative trends

How is hot water calculated?

Subparagraph "D" of paragraph 22 of the Rules for Concluding Contracts for the Supply of Resources says that the recalculation of the cost of a poor-quality service is carried out in accordance with the Rules for the provision of public services. This is confirmed by the Decision of the Supreme Court of the Russian Federation No. AKPI13-394, which states that if there are no additional documents that fix the recalculation procedure, a representative of citizens living in an apartment building can claim a reduction in fees for the provision of services in violation of their quality in accordance with the requirements of SanPin. Moreover, the recalculation should be carried out in the same way as the recalculation for direct consumers (decisions of the AC of the Central Organ of February 29, 2016 No. F10-5264 / 2015 in case No. A09-1717 / 2015).

Paragraph 101 of the Rules for the provision of public services prescribes to reduce the payment for hot water supply for the billing period by the total amount of payment for the entire period of provision of low-quality services in the cases specified in the documents (see Appendices 1 and 2 of the Rules for the provision of public services).

You can determine the total cost of services with a violation of quality by multiplying the cost of the service for the entire billing period (Appendix 2 of the Rules for the provision of public services) by the ratio of the duration of the provision of low-quality services within this period to the total duration of the provision of public services for the billing period.

The following values ​​are used to calculate utility bills for hot water supply:

Pi - the amount of payment for the provided utility service for the billing period (according to Appendix 2 to the Rules for the provision of utility services);

Δ - the total amount of payment for all days of the provision of low-quality services (or the amount by which the payment should be reduced for the billing period);

t - the duration of the provision of low-quality services within one billing period.

The duration of the billing period is determined by the entire duration of the supply of energy resources in accordance with the principles of the constancy and non-stop of this process. Based on the previously described rules for calculating payment (paragraph 2 of clause 101 of the Rules for the provision of utility services), the following formula can be drawn up (assuming that the month consists of 31 days):

Δ = Рi x t / 31 days

The decrease in payment for violation of the temperature regime occurs according to the following principle: payment is reduced by 0.1% for every 3 ° C that is different from the norm (Appendix 2 to the Rules for the provision of public services) and for each hour in total throughout the entire billing period in accordance with Section IX of the Rules for the Provision of Public Services. If the temperature of hot water falls below 40 °C, then each hour of provision of the service in this way in the aggregate for the entire billing period is paid at the rate of payment for the use of cold water.

The calculations are based on the following parameters:

• the amount of payment for the relevant service for the billing period, within which failures in the organization of hot water supply were recorded (Pi1);
• the amount by which the payment for the service is reduced (in %) varies depending on fluctuations in water temperature: - 0.1% for every 3 °C;
• the duration of the provision of services with quality violations in the aggregate for the entire billing period, expressed in hours, (t1) and taking into account the rule of section IX of the already mentioned rules.

Based on all the above information, the calculation of the amount of the fee reduction is carried out according to the following algorithm:

Δ = Рi1 x % x t1

The provision of paragraph 5 of Appendix 1 to the Rules for the Provision of Public Services makes it possible to apply exactly this formula, despite the prescriptions of paragraph 101 of the same Rules.

Unfortunately, in the definitions given earlier there are rough edges that cause numerous disputes and even lead to the filing of claims. Basically, the misunderstanding is related to two values, the first of which (Pi1) helps to determine the size of the reduction in pay. According to paragraph 5 of App. 1 to the Rules for the provision of public services, this payment is characterized as payment for the billing period within which temperature violations were made. However, it is worth considering in more detail the concept of the billing period and outline its scope.

Clause 37 of the Rules for the provision of public services speaks of the billing period as a period of time equal to one calendar month. This is confirmed by calculations in the Letter of the Ministry of Regional Development of the Russian Federation dated June 04, 2007. No. 10611-YuT/07. It is known that in private clarifications the Ministry of Construction is also of the opinion that a monthly fee should be taken into account in the calculation.

It should be said that the definitions from the current Rules for the provision of public services coincide in meaning with the wording that has already ceased to have its meaning in the form of activity criteria in the part under consideration (clause 5 of Appendix 1).

Paragraph 101 of the Rules for the Provision of Utility Services states that payment for services for a billing period equal to a month is subject to a reduction by the total amount of payment for each period for the provision of services with violations equal to one day. Thus, it is necessary to calculate the cost of providing low-quality services for 1 day.

The decision of the Supreme Court of the Russian Federation No. AKPI13-394 decides that paragraph 5 of Appendix 1 to the Rules for the provision of public services fixes such a change in the rules for paying for public services of insufficient quality, in which it is impossible not to pay at all for the supplied water with a violation of quality. If we take the value of the monthly payment as the value of the Pi1 parameter, then even in the case of short-term and non-serious violations, the amount of payment reduction will very quickly approach this indicator, and the citizen will have to be exempted from paying for hot water supply services for the month in question. Based on this thesis, often judges reject the claims of managers of apartment buildings who provided calculations of the amount of payment, taking into account the amount of payment per month.

So, the Decree of the AC VBO of October 14, 2016 No. No. F01-3504/2016 in case No. A39-6742/2014 says that the developed system of payment for the period of poor-quality implementation of the water supply service, in which the degree of reduction in the amount of payment for the supply of hot water is considered cumulatively for the billing month, implies the possibility of not paying a spent low-quality resource, however, this is wrong. If we take the case in which the temperature of the water supplied to consumers was below the norm by 18 ° C continuously for 9 days, then according to such a calculation system, the payment for hot water per month will be 00 rubles. 00 kop. Having studied in more detail paragraph 101 of the Rules for the provision of public services, one can understand that the settlement period for the provision of a service with a violation of quality should be considered 1 day, which is confirmed by the opinion of many representatives of the panel of judges (see the decisions of the AS ZSO of October 25, 2016 No. F04-4511 / 2016 in the case No. А45-26014/2015, AS UO dated 31.03.2017 No. Ф09-1379/17 in case No. А60-14516/2016, dated 06.02.2017 No. Ф09-11636/16 in case No. А71-4808/2015).

However, in some cases, the judges take the other side and recognize the legitimacy of calculating the amount of payment with a billing period of one month (see, for example, the Decree of the AC ZSO dated 15.06.2016 No. F04-2184 / 2016 in case No. A03-21553 / 2014).

As a possible way out, managers of an apartment building can request documentary evidence from the Ministry of Construction of an objective procedure for calculating a reduction in payment for hot water supply of inadequate quality, which can be used in court as an evidence base. However, the court has the right not to accept this document as evidence, justifying its position by the fact that the proposed documents do not have the status of normative acts.

In the case when the amount of payment for one day is taken as the basis and a meter is installed on the house, it is more correct to make calculations based on the actual amount of water used per day, which was recorded by the device. If there is no counter, then the calculations are carried out using a formula that requires dividing the total amount of the resource accounted for and delivered to the house by the number of days in the month.

Clause 5 of Appendix 1 to the Rules for the Provision of Public Services prescribes a reduction in the amount of payment for hot water by 0.1% for every 3 ° C of violation of the norm. The following criteria are also introduced here: a deviation from the temperature norms by 5 ° C at night and by 3 ° C during the day is possible. Thus, the exact interpretation of this regulation implies that the payment for consumed hot water should not be reduced if its temperature at night did not fall over 55 °C and below 57 °C during the day. However, if the temperature continues to fall from the already reduced levels, then for every subsequent 3°C ​​(i.e. up to 54°C), the payment will be reduced by 0.1% every hour (at 51°C - 0.2%, etc.). d.). This approach also found support among representatives of the arbitration (decisions of the AC UA dated March 31, 2017 No. F09-1379 / 17 in case No. A60-14516 / 2016, the Arbitration Court of the Far East of May 24, 2016 No. F03-976 / 2016 in case No. A24-1520 / 2015).

But Decision of the Armed Forces of the Russian Federation No. AKPI13-394 suggests that the establishment in paragraph 5 of Appendix 1 to the Rules for the provision of public services of permissible deviations from the temperature regime prescribed by SanPiN 2.1.4.2496-09, in fact, means making adjustments to sanitary and epidemiological standards, regulating the level of hot water quality, aimed at compliance with anti-epidemic measures. Such a situation is in conflict with the already mentioned legislative norms and requires the recognition of this norm as invalid in this context. Thus, we return to the fact that any deviation from the prescribed norms will be equated to violations of the quality of the service. The discussed criteria continue to apply in terms of the conditions and procedure for changing the amount of payment. Based on this, it can be concluded that a percentage of 0.1% reduction in payment for the use of hot water of inadequate quality should be charged for any violation of the temperature regime (starting from 57°C during the day and 55°C at night). In accordance with the documentary base, this approach looks more correct. He also finds support in the judiciary.

Guided by these considerations, the managers of apartment buildings should support their position with a calculation that promises great benefits, and build their line on the fact that no deviation from the temperature standards should be allowed.

There is also a nuance related to whether it is possible to calculate the exact amount of the reduction in payment if the deviation from the norm does not coincide with the “step” prescribed in the regulations. There is a point of view that recommends calculating the reduction in tenths of the payment if the temperature drops by less than 3°C. An example can be given when the water temperature during the daytime dropped to 55°C. In this case, it is possible to calculate that the percentage of the reduction in the payment for the service will be 0.167% (5/3 x 0.1%). However, the question arises as to the legitimacy of such calculations. Clause 5 of Appendix 1 to the Rules for the Provision of Public Services does not allow us to say that this is the right decision. We remember that for every 3°C the payment decreases by 0.1%, this allows us to deduce a certain pattern.

It is this method of carrying out the calculation that is given in the Letter of the Ministry of Regional Development of the Russian Federation No. 10611-YuT / 07. A Resolution of the AS UO dated October 28, 2016 No. No. F09-9955/16 in case No. A71-5017/2015 emphasizes that the calculation of the Criminal Code is incorrect, because takes tenths of a degree into account.

• Review of judicial practice on complaints about the quality of water entering the MKD

Expert opinion

Why control the quality of hot water

A.N. Sokolova,

tax lawyer

The reality is that direct consumers of hot water supply (ordinary citizens, schools, kindergartens and other organizations) cannot, from a technical point of view, use the necessary equipment to monitor the quality of hot water, determine its characteristics such as color, turbidity, the amount contained in water, iron, etc. substances, etc. Also, not everyone can seek legal advice. All this implies that producers and suppliers of heat and energy resources must approach their duties with full responsibility.

A similar position is also manifested in the implementation of strict control over the quality of services provided, in the prompt elimination of identified violations and in the implementation of the correct calculation of citizens for the services provided in this case. Such a result can be achieved if all parties to the process of providing the population and other subjects with heat energy direct their efforts to control the quality of the services provided. It is important that the organizations responsible for the provision of energy resources in the matter of payment for services be guided by the letter of the law and do not insist on payments for cases of quality violations. Their actions should be based on the following regulations:

• paragraph 2 of Art. 542 of the Civil Code of the Russian Federation - for organizations engaged in the supply of energy resources;
• Rules for the provision of public services - for management companies.

If these standards are not adhered to, it will be very difficult to get the supplier companies to take proper measures to eliminate possible violations in the process of supplying energy resources. Violations of the rules for the provision of services in this area and the implementation of an incorrect calculation of the population for the low-quality resources provided do not allow optimizing the state of affairs in this area in many settlements.

Clarifications on the procedure for recalculating fees for the provision of low-quality utility services for heating and hot water supply

The GZHI of the Kemerovo Region explains to residents the procedure for recalculating fees for the provision of low-quality utility services for heating and hot water supply.

WHAT REGULATIONS SHOULD THE QUALITY OF PUBLIC SERVICES BE COMPLIED WITH?

According to the rules and regulations for the provision of public services, they must be provided to consumers in the required volumes and of proper quality. Otherwise, the amount of payment for a particular utility service is subject to reduction.

For heating, the air temperature in the living room must be at least +20 °C (in corner rooms - +22 °C). At the same time, the allowable excess of the standard temperature is no more than 4 °C, the allowable decrease in the standard temperature in the daytime is not allowed, at night (from 0.00 to 5.00 hours) - no more than 3 °C.

For hot water, the temperature in the draw-off points must not be lower than 60 °C and not higher than 75 °C. The permissible deviation of the temperature of hot water at the point of draw-off at night (from 0.00 to 5.00 hours) is allowed by no more than 5 °C, in the daytime (from 5.00 to 00.00 hours) - by no more than 3 °C.

HOW MUCH CAN YOU REDUCE THE AMOUNT OF PAYMENT FOR POOR-QUALITY PUBLIC SERVICES?

If the temperature of the supplied hot water differs from the specified one, or the air temperature in the living room does not meet the standards, then this is considered a service of inadequate quality.

According to the law, for each hour and degree of deviation in the air temperature in the residential premises in total during the billing period in which the indicated deviation occurred, the amount of the utility service fee is reduced by 0.15% (k = 0.0015).

With regard to hot water supply, for every hour and for every 3 °C deviation from the permissible deviations in the temperature of hot water, the amount of the utility service fee is reduced by 0.1% (k=0.001).

And if the temperature of hot water at the point of disassembly is below 40 ° C, then for each hour of such supply, payment for the consumed water must be made at the rate for cold water supply.

WHAT SHOULD BE DONE TO ACHIEVE THE RECALCULATION OF PAYMENTS FOR POOR-QUALITY PUBLIC SERVICES?

It is important to understand that recalculations for poor-quality utility services are made only if all legal requirements are met in order to establish the fact of the provision of such services. So, first of all, residents should contact the utility provider - it can be a resource supply organization or a management company. A message about a violation of the quality of a public service can be transmitted in writing in the form of an application () or orally, it must be registered by the emergency dispatch service of the organization. Within two hours from the moment of receiving the appeal, its employees are obliged to conduct a survey of the premises and take temperature measurements, the results of which must be recorded in a special act of the established form. It is drawn up in several copies according to the number of interested persons participating in the verification, one of the acts is transferred to the consumer (or his representative), the second copy remains with the contractor.

If the utility provider refuses the owners, they can draw up the document on their own. In this case, the act is signed by two consumers and the chairman of the council of the apartment building and transferred to the management company.

Together with an act testifying to the non-compliance of the temperature regime with the normative indicators, the owner must fill out an application demanding a recalculation for a poor-quality utility service (). Thus, these two documents are the basis for reducing the heating fee.

In order to determine the recalculation period, after eliminating the causes of violation of the quality of the utility service, the contractor is obliged to make sure that the consumer is provided with a utility service of adequate quality in the required volume and draw up an act on the results of the inspection based on the elimination of the causes of violation of the quality of the utility service, which is signed by the consumer (or his representative ) and performer.

HOW IS IT CORRECT TO MAKE INDEPENDENT MEASUREMENTS OF THE TEMPERATURE IN A RESIDENTIAL ROOM?

To determine the temperature in the room, it is measured on the inner wall of each room at a distance of one meter from the outer wall and one and a half meters from the floor.

The measuring range and the permissible error of measuring instruments must comply with the requirements in accordance with which the maximum deviation is 0.1 ° C. Otherwise, when measuring with a household thermometer, a measurement error of such a device of 1-2 ° C can lead to a situation in which “overheating”, if present, will not be detected, respectively, there will be no consequences in the form of recalculation.

EXAMPLE OF RECALCULATION OF PAYMENT IN CONNECTION WITH THE PROVISION OF POOR-QUALITY HEATING SERVICE

The area of ​​the apartment is 54m2;
Consumption standard - 0.017925 Gcal / m2;
The cost of 1 Gcal is 703.38 rubles. /m2;
Number of days in a month -30 days. ;
Number of days when the temperature exceeded the norm - 7 days;

Deviation of temperature from the norm and maximum permissible deviations - by 3 degrees (temperature in the apartment is 27 ° C with allowable values ​​of 24 ° C);

The decrease for each degree and each hour when a violation occurs is 0.15% (0.0015).

1. The cost for heating per month will be: 54m2 x 0.017925 Gcal / m2 x 703.38 rubles. = 680.84 rubles;
2. Accrual for the period in which the violation was established 680.84 rubles / 30 days. x 7 days = 158.86 rubles;
3. 3℃ x 0.0015 x 7 days x 24 hours. x 158.86 rubles. = 120.1 rubles;
Amount payable: RUB 680.84 - 120.1 rubles. = 560.74 rubles.

Thus, the payment in this situation will be reduced by 18%

The numbers on the utility bill do not always reflect the actual water consumption. Sometimes the management company adjusts the amount upwards based on the results of checking the meters. Sometimes the reason is that the tenant gave the testimony incorrectly or in a banal mistake of the public utilities. To make a recalculation for water according to the meter, you must first determine the grounds for reducing the amount.

There is a meter in the apartment, but the management company charges the fee according to the norm: reasons and algorithm of actions

The main regulatory act regulating the procedure for the provision and calculation of utility bills is Decree of the Government of the Russian Federation dated May 6, 2011 No. 354, which contains the “Rules for the provision of utility services” (hereinafter referred to as Rules 354). Why can the UK charge for water according to the norm, and not according to the established meter?

1. Paragraph 59 of the "Rules ..." mentions that such a situation may arise if the water meter does not pass verification at the right time. The readings of water meters with an expired calibration interval are not taken into account. In this case, payment for utility services (in the first 3 months) is charged according to the amount of average consumption for the previous period. The duration of this period is 6 months before the end of the verification period.
2. Another reason is damage to the seals on the meter. In this case, you will have to pay a fine of 200 rubles. If it is revealed that the damage is a consequence of the illegal connection and use of magnets, then this is already a criminal offense, and the fine can be increased to 300 thousand rubles.
3. Another reason is incorrectly transmitted data of readings to the resource supply company. This is the most harmless reason, and the situation is easy to fix.

Whatever the problem is, the main thing to remember is that the recalculation is done strictly after checking the water meters. When it is established that the meter is in good order and the verification period has not expired, recalculation measures will be taken. Ultimately, the adjustment of the amount is made in two cases:

• on the basis of an act of examination (verification) of a meter or protocol;
• on the personal initiative of the consumer. In this case, it is necessary to write an official application to the Criminal Code.

If the fee continues to be charged at the rate excluding counters, you will have to follow the instructions for the second case. The sequence of actions under such circumstances:

1. Make sure that the period for checking devices has not expired. To do this, just look at the meter passport. It is there that the manufacturer indicates the calibration interval. If the documents are lost, then you should contact the management company for the necessary information. You can also make an official request and restore the passport from the manufacturer (usually this is a paid service and not in all cases it is provided).
2. After it turns out that verification of water meters is not required, you can proceed to the next step. To do this, you need to call specialists from the management company and draw up an act. It must contain accurate instrument readings.
3. Register an official statement. To attach to it the documents received after the examination of the counters by specialists. It will also be a confirmation that the meter does not need to be verified and is in good condition.
4. Submit an application to the accounting department of the management company.

The application must be considered within five working days. If the outcome is positive, the amount for utilities will be recalculated. The part that was overpaid will be transferred to the account of the future payment.

The application for recalculation will be approved only if the verification period has not expired and the seals are not damaged. Otherwise, you will have to put the meter in order or change it.

What to do if you disagree with your utility bill

In accordance with paragraph 42 of Rule 354, the amount of payment for a utility service provided in a residential area equipped with an individual meter (that is, a meter), with the exception of payment for a utility service for heating, is determined based on its testimony.

Utilities counted more than the water meter shows

If the amount of water used in the issued receipt exceeds the readings of the meter, the procedure will be as follows:

1. You need to contact the utility company and report the difference between the data on the receipt and the actual readings on the meter. In some cases, it is enough to provide a photograph of the metering device, which allows you to consider the visual identification marks of the device (seal, name, number), as well as to establish its integrity.
2. Call the specialists of the resource supply company to the house so that they inspect the meter, draw up an act that will serve as the basis for further adjustments in the calculations.
3. The utility provider must make a recalculation (in accordance with paragraph 61 of Rule 354). As a result, the subscriber must either adjust the amount of payment, or take into account the amount formed from the overpayment for water when paying for the next periods. The recalculation amount must be reflected in the receipt, which will be sent to the subscriber.

Wrong readings were sent

In a situation where the subscriber transmits erroneous meter readings, proceed as follows:

1. If incorrect readings were transmitted once, you should use any of the possible ways to transmit or report the correct data, while informing the representatives of the utility organization about the error.
2. If erroneous readings were transmitted over several periods, it will be necessary to call representatives of the resource supply company to the house so that they inspect the meter and draw up an act.
3. The utilities will recalculate the amount of the fee based on the meter readings taken during the test. The overpaid funds will also be taken into account against the payment of future periods.

Poor quality services

If the consumer is provided with a low-quality utility service, the consumer also has the right to demand a recalculation of the fee. For example, in a situation where, due to an accident, there was no water in the house for a long time. In accordance with state SanPiNs, the duration of the interruption in the provision of a communal resource is determined, as well as the requirements for a constant composition and pressure in the water supply system.

If these indicators are violated, the amount of payment for water for the billing period is subject to reduction up to the complete release of the consumer from the need to pay for such a service (paragraph 98 of Rules 354).

The algorithm of actions will be as follows:

1. Handling a corresponding application for the provision of low-quality services and the requirement for recalculation.
2. Waiting to receive a notification from the resource supplying organization about the measures taken, as well as the need to participate in the investigation of the reasons in the presence of which the situation of providing a low-quality resource arose.
3. Obtaining the results of the investigation in hand, indicating all the actions taken, measures taken, as well as recommendations.
4. Waiting for recalculation.

In some cases, it may be necessary to re-submit an application for recalculation of the amount payable, it all depends on the workflow of a particular utility company.

The next situation in which recalculation is possible is the non-compliance of hot water with established standards. In this situation, you should be guided by section 5,6,7 of section II of Appendix 1 of rules 354. The procedure will be similar to the above.

Network repair

The situation with the repair of networks is ambiguous, since it will be possible to require recalculation of the amount payable only if the provisions of Appendix No. 1 of Rules 354 are violated, namely:

• in case of accidents, a break in the water supply is more than 8 hours in total for one month;
• the break is more than 4 hours in a row when cold water is supplied and more than 24 hours when there is no hot water.
• With scheduled pressure testing, the duration of hot water shutdown is no more than 14 days per year, and consumers must be notified 10 days before the shutdown.

In case of violation of the terms, the fee is reduced by 0.15% for each hour of excess.
If there are water meters, the fee for the missing hot water or cold water in any case will not be charged. Therefore, there is no right to demand recalculation: in any case, you do not pay for a service not rendered.

What to do if they refuse to recalculate the water fee

Cases of refusal to recalculate are not uncommon. Very often, utility companies unreasonably ignore the need for recalculation.

To prove that you are right, you need to receive an official refusal from the resource provider, which contains reasons and grounds. Further, with the received paper and the available documents, you can apply for the protection of your rights to the following state authorities:

1. State Housing Inspectorate of the Russian Federation.
2. Rospotrebnadzor.
3. Prosecutor's Office of the Russian Federation.

In substantiating your case, you will need to attach all the supporting papers and the calculations made. The result of the appeal will be an investigation initiated by the state body, as well as a decision made as a result of it.

If it is not possible to obtain a paper with a refusal to recalculate, or the public utilities simply ignore receiving an application from the consumer, it will be possible to indicate this information in a complaint to the supervisory authority, and also add that the recalculation is not made unmotivated and unreasonable.

The final instance where you can apply for the protection of your rights will be the court. However, the filing of a statement of claim there should already take place according to the norms established by the current Code of Civil Procedure of the Russian Federation. Judicial practice in this regard is quite extensive and very often courts oblige companies to recalculate.

Sample Applications

The very fact that the water meter is in the apartment does not always guarantee payment according to its data. This is influenced by a number of reasons that the consumer may encounter. In such circumstances, the main thing is not to worry and act according to the presented algorithm. The problem can be quickly and successfully solved.

If, in accordance with these Rules, the amount of the payment for the utility service for the billing period is formed incompletely and is subject to further adjustment, then the amount of the reduction in the payment for the utility service for such a billing period cannot exceed the finally calculated amount of the payment for the corresponding utility service for such a billing period.

99. In case of interruptions in the provision of communal services exceeding the established duration, as well as in the event of interruptions in the provision of communal services for repair and maintenance work within the established duration of breaks, the amount of payment for such a communal service, calculated in the absence of a collective (general house), individual or general (apartment) metering device of the corresponding type of communal resource, is reduced by the amount of payment for the volume of unprovided communal services.

100. The volume (quantity) of the utility service not provided during the billing period for general house needs in an apartment building in the absence of a collective (common house) meter for the corresponding type of communal resource is calculated based on the duration of the non-provision of the utility service and the standard for consumption of utility services for general house needs.

The volume (quantity) of the utility service not provided during the billing period to the consumer in a residential or non-residential premises in the absence of an individual or common (apartment) metering device of the corresponding type of utility resource is calculated:

based on the duration of non-provision of public services and the standard for the consumption of public services - for residential premises;

based on the duration of non-provision of public services and the estimated value of consumption of public services, determined in accordance with paragraph 43 of these Rules - for non-residential premises.

The volume (quantity) of the non-provided public heating service is calculated only in cases where the apartment building is not equipped with a collective (common house) heat energy meter or when the apartment building is equipped with a collective (common house) heat energy meter and not all residential or non-residential premises of the apartment building are equipped with individual or common (apartment) heat meters.

101. When providing a utility service of inadequate quality in the billing period, the amount of payment for such a utility service, determined for the billing period in accordance with Appendix No. 2 to these Rules, is subject to reduction by the amount of the fee calculated in total for each period (day) of providing such a utility service of inadequate quality, in the cases provided for in Appendix No. 1 to these Rules, and for the cases provided for in paragraph 148 (53) of these Rules, the amount of payment for a utility service of inadequate quality is subject to reduction in the manner provided for in Appendix No. 3 to these Rules.

(see text in previous edition)

The amount of the fee calculated in total for each period of providing a utility service of inadequate quality is determined as the product of the amount of the fee for the utility service determined for the billing period in accordance with Appendix No. 2 to these Rules and the ratio of the duration of the provision of the utility service of inadequate quality in the specified billing period to the total duration of the provision of public services in such a billing period.

102. When applying two-part tariffs, the payment for utility services is reduced:

a) when carrying out repair and preventive work that entail interruptions in the provision of public services and the duration of such interruptions does not exceed the time limits established in Appendix No. 1 to these Rules - only in relation to the variable component of the payment for the utility service, which is determined in accordance with the law of the Russian Federation on the state regulation of tariffs based on the volume of consumption of the corresponding type of communal resource;

b) in the provision of public services of inadequate quality and (or) with interruptions exceeding the duration established by Appendix No. 1 to these Rules, including in connection with the repair and maintenance work - in relation to all components of the payment for the utility service.

103. If the contractor is a resource-supplying organization that, in accordance with an agreement containing provisions on the provision of utility services, does not service in-house engineering systems, then such an organization changes the amount of the utility service fee in the event that a violation of the quality of the utility service and (or ) interruptions in the provision of public services occurred before the boundary between the elements of in-house engineering systems and centralized networks of engineering and technical support.

In this case, if a violation of the quality of the utility service and (or) interruptions in the provision of utility services that exceed their established duration occurred in the in-house engineering systems, then the change in the amount of payment for the utility service is not made, and consumers have the right to demand compensation for the losses caused to them, in including those caused by the payment of a fee for an unprovided utility service or a utility service of inadequate quality from persons involved by the owners of premises in an apartment building or the owners of residential buildings (households) to service in-house engineering systems.

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