Service window factory. Repair of plastic windows. But some act more subtle

Adjustment plastic structures

Unit Izmer.

Cost in rub.

Maintenance (Adjustment, lubrication of fittings, clamping, cleaning of the seal) window sash

Maintenance (Adjustment, lubrication of fittings, clamping, cleaning of the seal) door leaf

Window sash hardware adjustment

Door leaf hardware adjustment

Geometry adjustment by wedging the window sash

Geometry adjustment by wedging the door leaf

Inlet group adjustment (simple) (complex)

Geometry adjustment by wedging the inlet group sash (simple) (complex)

Repair plastic structures

Unit Izmer.

Cost in rub.

Bulkhead fittings with the removal of the sash

Installation of external clamps on the turn-around sash with sash removal

Corner gear replacement (Price depends on the hardware manufacturer)

Replacement of scissors (Price depends on the hardware manufacturer)

Replacing Timing or Traction (Price depends on the hardware manufacturer)

Installing the striker (Price depends on the hardware manufacturer)

Replacing the hinge (Price depends on the manufacturer and the size of the sash)

Hardware replacement (price depends on hardware manufacturer)

Modernization of accessories (Price depends on the manufacturer of accessories)

Window Modernization / doors

Unit

Cost in rub.

Inlet valve

Inserting the sash into the blind part of the window

A wide range of handles for PVC windows and doors. All color range

Installation of a double-sided handle for a PVC door

Shell handle installation (aluminum)

Shell handle installation (plastic)

Setting the opening limiter

Installing a child lock

Installation of a handle with a key (two types of handles with a lock, the price depends on the manufacturer)

Sealant section

Brand and material

Color

Profile Type / Purpose

Life time

Price

TPE seals(thermoelastopolymer)

OP-05-07, TPE

VEKA / universal

OP-04-R, TPE

White; Ivory; Light oak; Grey; The Red tree; Brown; Black.

REXAU / vestibule

OP-06-228, TPE

Grey; White

KBE / universal

Sealant section

Brand and material

Color

The company "Windows Veka" has its own production of PVC plastic windows in Moscow and the Moscow region and sells, delivers products and installs them, providing its customers with a full warranty service for structures.

Fortunately, such situations occur very rarely, however, we undertake the obligation to eliminate free of charge all defects found on the main elements of plastic windows: double-glazed windows, plastic profiles, rubber seals, locking fittings, window sills, slopes, ebbs, mechanical and welded joints.

The activity of our company complies with all regulatory acts of the Russian Federation. According to the law "On Protection of Consumer Rights", the customer, if any factory defects are found, has the right to demand their elimination at the expense of the manufacturer. Damage to structures resulting from the actions of third parties, improper transportation, or the ingress of chemicals is not subject to free elimination.

The product is removed from warranty service if:

Its installation is carried out on its own or by third-party contractors;

Unauthorized changes are made to its design;

The identified defects are eliminated by organizations that do not have the authority of the manufacturer;

In violation of the operating instructions.

The guarantee comes into effect The guarantee comes into force from the date of installation of the structures. According to the terms determined by the manufacturer in accordance with the quality of the products, the guarantee for installation work is five years, for glazing balconies and loggias with aluminum and PVC - at least 3 years, for windows made of aluminum and PVC - at least 3 years. force from the date of installation of structures. According to the terms determined by the manufacturer in accordance with the quality of the products, the guarantee for installation work is five years, for glazing balconies and loggias with aluminum and PVC - at least 3 years, for windows made of aluminum and PVC - at least 3 years.

We care about our customers and minimize the likelihood of unpleasant situations. In order to completely avoid them, we recommend using the services of our consultants, delivery and installation services.

In three years, she opened three sales offices.

In 2007, the company created its own production, having mastered the production of aluminum sliding structures, then aluminum doors and stained-glass windows. Her partners are . In Moscow, the "Window Factory" has 15 points of sale.

The principle of the company, as she herself defined, is "sincere" service. This means that the "Window Factory" strives to build human relationships with customers and bring only joy to the world.

What consumers think about plastic windows

What do consumers think about PVC profiles, which are used in the supplied windows by the company "Window Factory"? You can find out more about it in the article on our website.
also easy to find on our website.
Customer reviews of Rehau plastic profiles can be found at the link:

"Window Factory" has 6 quality certificates:

• – certificate of conformity GOST No. ROSS RU. AB28. H07947;
• – certificate of conformity GOST No. ROSS RU. SL39. B00250;
• - sanitary and epidemiological conclusion No. 77. 01. 16. 229. P. 035027. 05. 07;
• – environmental certificate KBE greenline;
• – obligatory certificate of conformity of the Russian Federation No. C-DE. IB24. B. 00006;
• - conclusion of the chief state sanitary doctor for the city of Moscow No. 77.01.12.229.P.28241.12.4.

"Window Factory" at the award ceremony "People's Brand"

In addition, the company received the award "People's Brand N1 in Russia" three times.

To improve the quality of products, the Window Factory created SCS - an independent service control service.

SCS reports to the General Director. Each departure of the master is recorded on video, photo and in a written report. At the request of the client, SCS representatives can come to him and follow the installation. After the installation is completed, SCS employees always call the client to find out about the quality of the installation. SCS takes care of the elimination of problems that may arise in case of incorrect installation.

Production of the company

"Window Factory" has a very wide range of products made of both plastic and wood, as well as various window structures and window sills, glazes balconies and loggias.

PVC products

DECEUNINK Profile

The Window Factory company works with the following PVC profiles of Deceuninck, KBE, Rehau brands:

– DECEUNINCK Bautek, 71 mm;

– DECEUNINCK Favorite, 71 mm;

– DECEUNINCK Eforte, 84 mm;

– DECEUNINK SPACE, 76 mm;

– KBE-Etalon;

Profile KBE-Etalon

– KBE-Expert +;

– KBE-Expert;

Photo 5 REHAU Euro Design

– REHAU Euro Design;

– REHAU SibDesign;

- FAVORITE SPACE - profile 76 mm wide, six-chamber double-glazed window, 3 seals, heat and sound insulation at the highest level.

Also the company "Window Factory" manufactured from PVC:

• portals (unique sliding structures)
• plastic doors
• SmartBox™ III valves (for climate control)

Wood

Holz wooden profile

The Factory of Windows company makes windows from an oak, a pine, a larch, a meranti. You can order the following profiles:

–Holz. Windows from a three-layer bar of 78 mm. Width of a two-chamber double-glazed window 36 mm;

–Holz +. Windows from a three-layer bar. Width of a two-chamber double-glazed window is 40 mm. Construction without a glazing bead indoors, with an aluminum overlay from the street side;

–+2. Single-chamber double-glazed window 39 mm. Increased sound insulation. Aluminum overlay from the street;

– Holz Eco. Double glazing 38 mm. Standard bead;

– Holz Elite. Double glazing 36 mm. The double-glazed window is closed with a glazing bead into the frame. The shape of the profile design “velvet baguette;

– Holz Gut. New. Double glazing 44 mm. Aluminum overlay from the street. The kit includes a seal DEVENTER. Rectangular profile. Hardware is hidden.

The company offers a wide range of marble and granite window sills that will go well with wooden windows - natural with natural.

Glazing of balconies and loggias

The company offers "cold" and "warm" glazing of balconies and loggias. Read about these types of glazing on our website in articles and.

Thermal insulation of balconies and loggias using technology THERMOTECK™ QUATTRO- special offer:

Balcony glazed by “Window Factory”

• insulation is made only with the help of a special material - polyurethane foam
• there will be no seams and cold bridges
• insulation width 40-60 mm
• reliable adjoining of the insulator (polyurethane foam) to the enclosing structures
• insulating material is light, fireproof, environmentally friendly

In addition to this, the company offers cottage glazing and window repair.

Other products

Office partitions from "Window Factory"

"Window Factory" manufactures and installs various office partitions:

• aluminum
• with frosted glass
• all-glass
• screens (partitions standing on the desks of office workers)
• sliding
• opaque

Curtains and blinds:

Curtains from “Window Factory”

roller blinds UNI. Close to windows. They look like part of the sash, which allows you to hang additional curtains;

horizontal blinds ISOLITE. Blinds are mounted close to the windows, which leaves the window sill free and allows folding ventilation without unnecessary fuss. Isolight consist of aluminum plates 25 mm wide, which does not allow protecting the room from direct sunlight.

Blinds from the company "Window Factory"

horizontal blinds ISOTRA. These blinds are made specifically for PVC windows. Aluminum plates (width 25 mm) are covered with enamel. Wide selection of colors. It is possible to stylize under light, dark, golden oak, mahogany. All components of these blinds are made in the Czech Republic. Service life not less than 10 years.

The Window Factory company produces stained-glass windows for city apartments and cottages. The choice of stained-glass windows is quite large, which is confirmed by the catalog of the company.

For owners of cottages who want to admire the greenery all year round, the company offers the design and construction of winter gardens.

Prices

The price tag is still impressive - the company clearly does not work for people with modest incomes. For example, the cheapest PVC windows will cost about 12,350 rubles. But wooden windows go from 23,644 rubles. For those who are looking for a budget option, this company is not suitable.

Interesting information:
It is worth making a separate curtsy Window Factory website- it is very meaningful and bright, covers the entire range of services and products. It is convenient to search for the desired information - it is done, as they say, for people. For example, there is a blog that talks about new products and more. There is a heading "Let's get acquainted", which tells about the employees of the company. Groups of the company in social networks are constantly updated. We confirm this with a link to a funny video that the company recently posted.

– Orange posters hang at the company’s production facilities with the inscription: “I DO NOT ACCEPT MARRIAGE FROM OTHERS, I DO NOT MAKE MARRIAGE, I DO NOT TRANSFER MARRIAGE TO OTHERS.”

The plastic window market is a scam market. No, of course, there are conscientious and reliable companies, and there are quite a lot of them. But compared to how many one-day firms appear each year closer to summer, they are in the minority. So, it is necessary to exercise special vigilance and caution when working with window manufacturers and installers.

Watch the following videos to prove that we are not inventing

These are the first three YouTube videos for "plastic window scams":

• Fraudsters left a pensioner from Kuibyshev without money and the promised plastic windows
• The scammer left gullible citizens without money and without windows

On the first page of the Yandex news feed, for the same query, you can find information indicating that glazing scams have been uncovered in the following Russian cities in the last three months alone:

• Nizhny Novgorod
• Astrakhan
• Rybinsk
• Ryazan
• Volgograd.

Again, note that we are only talking about cases that have been solved to date.

Typical scam scheme:

• Get started by mentioning brands that inspire trust among customers. For example, to declare that the company produces translucent structures with the Rehau profile.
• Inform as many people as possible about incredibly large discounts in order to increase the flow of orders.
• Build up a client base in some time, sufficient to get the desired amount of money (some scammers are limited to a dozen clients, others - they collect large corporate orders, the amount of which amounts to hundreds of thousands of rubles).
• Receive an advance payment or full payment under the contract from a large group of clients.
• Disappear.

In 2013, it became known that a company operating in Vladivostok under the well-known brand “Windows of Growth” had collapsed. The management disappeared without a trace, along with an advance payment received from customers for the installation of plastic windows. As it turned out during the investigation, the Moscow company had nothing to do with the firm that borrowed its name from it. The scammers’ work scheme was standard: first, an advance payment was collected from customers, then employees fed them “breakfasts”, promising that the installation would be completed soon, after which the company disappeared.

How to recognize a dishonest company

In fact, everything is not so difficult. Here are the main signs:

• Legal form - IP as the cheapest option.
• Work on the market less than a year.
• Lack of a website and any information about the company on the Internet, including reviews.
• Offering suspiciously low prices, too large discounts.
• The desire to receive 100% prepayment under the contract for glazing.
• Placement of advertisements on free websites, in newspapers in the "private ads" section.
• Lack of contact details, the manager insists on leaving the house.
• The company has an office, but it does not inspire confidence.
• The competence of the staff leaves much to be desired, they cannot answer specific questions.
• Lack of product quality certificates.
• Overpriced warranty.

But some are more subtle...

The bulk of fraudsters are one-day firms, but there are also companies that have been operating on the market for a long time, deceiving customers over and over again, which the latter are not even aware of.

What profile are your windows made from?

If you think that the manager's answer to this question will tell you everything about the quality of the window, you are very deeply mistaken.

In order to make a high-quality plastic window, expensive modern equipment, special stands for setting up fittings and checking welds, and, of course, qualified craftsmen are required. Only a large manufacturer can afford this. The build quality is very difficult to determine by eye, so you should just ask the seller who the manufacturer is.

Little things - big problems

The quality of fittings determines the convenience and life of the window. The undisputed leaders in this segment are German manufacturers - Roto, Siegenia-Aubi, Maco. But even if the company offers reliable fittings, this does not mean that it does not save.

In the vast majority of cases, cheap and low-quality windows do not install:

Opening limiter (comb)- allows you to fix the open sash in both a rotary and a folding position. In cheap models, even it is not installed, not to mention multi-stage microslit ventilation systems, valves and other devices.

Mistake Blocker- allows you to fix the sash so that the window does not hang on the bottom hinge in case the handle of the open sash is switched to the tilt mode. It not only provides convenience and guarantees durability of operation, but is also responsible for the safety of health and life (once a heavy sash can fall out of the opening).

Reciprocal plate - is responsible for the tightness of the porch, their number in one window cannot be less than four, otherwise it will blow out of the window, and ice may also form.

Aluminum handles. High-quality handles are made of aluminum and then covered with plastic. In cheap windows, plastic handles are used, which fail very quickly.

And there are slopes

Which should normally be made from sandwich panels, and not from cheaper plastic ones. Fungus and mold do not form on such panels, and most importantly, they are distinguished by improved thermal insulation.

The joints of the slopes should not be sealed with silicone sealant, which can come off after a month, but with liquid plastic, which, moreover, ideally matches the color of the panel.

But that's not all

How do you feel about your nervous system? Some window companies, even though they offer quality windows, do not care at all about how much trouble their customers will have to endure through their fault.

Common problems include:

• Failure to meet deadlines without informing the client. Very often there is such a situation: there is an agreement that the measurer or installation team should arrive at a certain time. The client takes time off from work, waits, and the company simply forgets about the order, or the specialist appears with a long delay. And it's good if the delay is only an hour or two. How about six or eight?
• Rudeness of employees. Why is this also a scam? Why not? If you apply to any company, pay money, you have every reason to count on a polite and attentive attitude, competent answers to all your questions. When they talk to you as if you are also to blame ... the lie is obvious.
• Wrong calculations. It is not uncommon for a customer to declare one cost at the conclusion of a contract, and after installation it turns out that it is 20-30% higher. The fact is that many companies do not immediately include delivery and installation in the cost. Despite the fact that the customer, without being notified of additional costs, has the right to defend his interests, few people want to spend time and effort on going to court.

Needless to say, when applying to a normal company, such things will never happen?

How to find a guaranteed reliable plastic window installation company?

Well, for example, use

review base

On the Windows Media portal: this is the only Russian resource that contains the most complete information about the window market.

Another win-win option is to go with a company that has been around for a long time, has thousands of customer testimonials, and ranks high in the rankings. However, the choice is always yours.

Should I order windows from dealers? Why not. The main thing is to make sure that the company is really an official representative and has permission to use the trademark. This is confirmed by the availability of an appropriate certificate, certified by the signature of the General Director and the seal of the company, as well as certificates of conformity for products. As a rule, the list of official dealers is always presented on the company's website; you can always clarify this information by calling the hotline.

But what if there are no representatives of large companies in your city?

Then you must act in accordance with the following rules:

• Order windows in those companies that your friends recommend (it is desirable that the windows have stood by them for 3-4 years, since some flaws in the installation and the design itself appear only after a certain time).
• If there are no such acquaintances, you need to contact a company that has been operating on the market for more than two years. Better yet, even longer.
• Feel free to ask for a full package of documents: a certificate of registration with the tax authorities, certificates for products, contracts with the manufacturer. Particular attention should be paid to the last point: if the manager is not ready to provide contracts, there is a high probability that the windows are literally made “in the basement”, which means that their quality is guaranteed to be low.
• Clarify who exactly will carry out the installation work and find out the qualifications of the masters.
• Do not sign the contract without detailed acquaintance with paying attention to the terms of its execution: they should not be the subject of an oral agreement.

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