Alas, due to the infrequent replacement of water pipes, people have to occasionally or systematically face the fact that rusty water flows from the tap.
If in the first case you can just drain it a little, then the regular “Coca-Cola” starts to annoy. Let's figure out where to complain if rusty tap water flows.
Why is this happening?
There may be several reasons for this phenomenon:
- if repairs were carried out. In such cases, hot or cold water is turned off and after turning on for some time the water pressure is weak and it has a specific color. Rusty water enters the pipeline from a well in which it was clean exactly until the ferrous compounds in it began to contact oxygen and gave an oxidation reaction;
- an accident on the pipeline, as a result of which citizens receive water mixed with dirt or rust. As a rule, such incidents are eliminated very quickly, the probability of their occurrence is negligible. Within a couple of hours after all the consequences have been eliminated, the water acquires a normal color;
- why is rusty water flowing from the faucet systematically? It is impossible to explain the reason, it remains only to promptly inform the dispatcher about this and, in case of inaction of the housing office, complain to Rospotrebnadzor or the housing inspectorate.
Remember that you pay your hard-earned money for the quality provision of this service, so you have every right to demand water supply without any impurities and rust.
Whether to use such water, if the phenomenon has been observed for several days in a row and they are in no hurry to solve the problem, each person determines. There is always a small percentage of rust in the water, it's just not noticeable to the naked eye.
You can use it for washing your body and dishes, as drinking water it is better to use bottled water or put a powerful filter. Experts advise to boil such water.
Water with a high concentration of rust should not be drunk, for washing it can be used with caution and if the concentration becomes too high (color changes to orange and dark brown), stop using it. Eating it can lead to food poisoning.
High concentrations of rust in the range of 0.4-0.8 are a serious problem, because it is impossible to purify water at home. What should ordinary people do if rusty tap water flows?
Where to apply?
Noticed a problem? Immediately call the dispatch service or the housing office, the numbers of both instances are usually written directly on the utility bills.
If repairs are being carried out, the dispatcher will tell you how long you can wait for clean water. Otherwise, he is obliged to accept and register the application so that specialists will fix the problem in the near future.
If scheduled repairs are carried out, residents are usually notified a day or two in advance by posting an announcement in the entrance. It indicates the timing of the work, as well as a warning that at this time the water from the tap may be rusty.
The time that will have to be spent without normal water is indicated necessarily. If, after the specified period, there is still no water or it has not acquired its normal color, you need to call the control room.
If rusty water flows from the tap, Government Decree No. 307 will tell you where to complain, according to which you have every right to demand that the housing office provide quality services.
It is best to send a complaint not verbally, but in writing, so there are more chances that it will be considered. You can give the document in person to the secretary in the management company, or you can send it by registered mail.
If it didn't help?
2 working days are allotted for consideration of the document, during which time they must check and resolve the issue.
An employee of the company is obliged to visit your apartment, draw up an act and eliminate the causes of the appearance of water of an abnormal color. The inaction of the employees of the housing office or the management company is a reason to go to higher authorities, for example, the prosecutor's office or Rospotrebnadzor.
The absence of a representative of the resource supply company must be recorded: for this, invite 2 tenants of your house and a representative of the management company. The document is signed by all those present, after which it receives legal force.
It is desirable to draw it up in 2 copies, one of which remains in the hands of the owner, and the second must be transferred to the Criminal Code.
The Contractor now undertakes to recalculate for a poor-quality service, as stated in Article 71 of Resolution No. 307. The recalculation should be carried out within a couple of working days.
Where else can you complain?
Before contacting the prosecutor's office and Rospotrebnadzor, take a little time and collect evidence that the water provided is completely unusable and poses a threat to human health.
To do this, it is worth taking the water for analysis and attaching the results of the examination to your claim. This will speed up the process of responding to the application several times, it just so happened that only the finished results of the registered laboratory (which has all the licenses) are the catalyst for the response process.
Get ready for the fact that the water intake will be paid and you will have to pay for it. But having evidence in the form of an act drawn up on the basis of the study, you can safely demand a recalculation of the payment for hot or cold water, and the housing office will not be able to get out in any way.
Moreover, you can even receive compensation if poor-quality water harms the health of the consumer. Then Rospotrebnadzor will oblige the management company or the resource supplying organization to fix the problems.
The last instance where it is worth demanding justice is the court. Here the algorithm of actions is the same as before: first a lawsuit, then a commission is appointed, which is obliged to check the water supply and find out the causes of the malfunction.
An examination is carried out without fail, on the basis of a claim, it is possible to demand recalculation and repair of the water supply system. By the way, legal costs can be obligated to pay the losing party.
The quality of tap water is an acute and often discussed issue. Faced with a similar problem, an ordinary man in the street patiently drains for hours a liquid that is unsuitable for drinking and cooking. To deal with the question of dirty tap water, why it goes and to whom not everyone is ready to complain. As a rule, this is due to the lack of awareness of citizens. However, the problem is solvable. How to do it? Let's try to figure it out.
Where to go if dirty water flows from the tap
Everyone should have information about the authorities where to complain if dirty (rusty) water flows from the tap.
If the problem of poor-quality water is encountered infrequently, then contacting the management company will be enough. The same should be done in the event of a change in water quality after cleaning the boiler or replacing pipes in an emergency area.
The main way is to file a complaint about the water supply of inadequate quality in writing. Such a claim must be sent by registered mail with notification. Leave the shipping receipt as proof.
Important! The submitted application is considered by the resource supplying organization within 2 working days.
As a result, the management company receives an act. All indicated claims are addressed to the commission in order for a re-calculation to be made. After that, within a week, an approving order must be issued for services rendered improperly.
If the persons responsible for solving the problem are in no hurry to respond to complaints from citizens, then it is necessary to send an appeal to the Office of Rospotrebnadzor, to the department for supervision of communal hygiene. In this case, the employees of the territorial department are required to check whether the water meets the necessary requirements. Samples will be taken from the applicants' taps. The result will be the establishment of the cause of water pollution. In addition, a list of measures is drawn up, the implementation of which must be organized by the departments responsible for the quality of the liquid.
In what situations should you go to court?
Every citizen has the right to demand the supply of water of proper quality, no matter whether it is cold or hot water. Therefore, if after the complaint there is no reaction from the authorities mentioned above, then you can safely go to court with a lawsuit.
To apply to the court, you will need a number of documents:
- an agreement prescribing the performance of the relevant services concluded between the plaintiff and the organization;
- if there are acts, then you need to provide their originals or copies certified by a notraus;
- in the event that the analysis of the liquid was carried out on request, the result will also need to be submitted to the court.
The problem of rusty water is an unpleasant phenomenon. Having an idea of where to turn in such cases, it will be possible to resolve the issue as quickly and painlessly as possible.
On the video of the practical experience of solving the quality of water in the tap
Causes of dirty tap water
Situations when dirty or rusty water starts to flow from the tap can be different. Some of them are temporary, and after a few days the problem resolves itself without taking immediate action.
Rusty, contaminated water can come out of the plumbing in the following situations:
- After repair work has been carried out on the water supply lines, brown or reddish-colored water may be supplied from the tap for several days. The water utility is obliged to notify in advance about the date of repair actions. The problem of such a plan will be solved by itself in a couple of days, as soon as the pipes are thoroughly washed.
- Poor water purification or unscrupulous water treatment measures. This indicates that the water utility was not fulfilling its direct duties properly and that immediate action is required.
- Dead-end branches of waterways are often places where dirty water accumulates. These areas need to be closely monitored. In the event that water of inadequate quality flows for a long time, it makes sense to require the water supply organization to correct the situation and recalculate the payment for this type of service.
- It happens that it is impossible to visually determine low-quality water. It will be possible to find out about this only after its analysis, for which you can contact a state or independent laboratory. The cost of the service directly depends on what kind of analysis will be done.
How to know if water is contaminated
Only employees of the water utility can determine the cause of water pollution. But without them, some of the pollutants can also be identified.
Do not ignore the following features:
- Traces of water remaining on the dishes. The presence of brown or greenish shades indicates that the concentration of sulfuric or hydrochloric acid is exceeded;
- if the liquid has a specific smell (of earth, fish, decaying wood), then this indicates contamination of the liquid with impurities of organic origin;
- when black spots appear on the surface of the shell or the silver tableware darkens, it can be concluded that the concentration of hydrogen sulfide is exceeded in the aquatic environment;
- a liquid with a high alkali content will begin to foam as soon as it hits aluminum dishes;
- the metallic taste of water indicates an increased content of metals in it;
- if the liquid has acquired a brown or reddish color, then this indicates an oxidative process of iron inside the pipelines;
- cloudy water, self-cleaning after settling, warns of the presence of methane or that there is a lot of excess air in the pipelines.
If any of these signs are found, the water utility responsible for supplying water should be notified.
The topic of drinking water quality is acute and the editorial office is increasingly receiving letters with complaints from residents about rusty tap water. One of the latter was sent from the Solnechnogorsk district of the village of Andreevka. Reader Sergei asks how to force the utility service to improve the situation with drinking water and what to do to recalculate the fee for the poor quality service provided? Let's try to figure it out.
If it seems to you or you are sure that, you do not need to endure and drain rusty, unsuitable for drinking and cooking water for hours.
Recall that water is a utility service, for the consumption of which residents pay money. According to Decree of the Government of the Russian Federation No. 307 “On the Procedure for Providing Public Services to Citizens”, in the event of the provision of public services of inadequate quality (in our case, it is rusty water with other impurities), it is necessary to immediately contact the emergency dispatch service with a notification.
You can report bad water both in writing and verbally by phone. The emergency dispatcher is obliged to accept and record your application in the log, indicating the registration number and the time when the complaint was filed. If the representative of the dispatching service knows the reasons for the provision of low-quality services (for example, repairs on the site), he is obliged to inform the consumer about this. If the reasons are not known, then the dispatcher needs to record in the application log the fact of providing a low-quality service with the exact time and date.
An effective way is a written appeal in the form of a registered letter with notification. The receipt of payment is proof of sending the letter, keep it just in case.
Your request should be answered within two business days. The representative of the resource supplying organization and the representative of the managing organization are required to check for rusty water in your tap and draw up an act on the provision of utility services of inadequate quality. (clause 8 of Government Decree No. 307). The document is signed by the consumer and representatives of the resource supplying organization and the management company.
If a representative of the resource supplying organization fails to appear on the application within the specified period, the act is drawn up in the presence of a representative of the managing organization and at least two residents of the house. The document is fixed by signatures with a note about the non-appearance of the performer and is considered valid. The act is drawn up in two copies, transferred to the contractor and is considered the basis for the recalculation of payments for low-quality services (Article 71, clause 8 of Resolution No. 307). The claim is sent to the recalculation commission for consideration, and within a few days a decision is made to recalculate the payment for a low-quality service.
Rospotrebnadzor will help speed up the process of considering an application and drawing up a claim act. Based on the results of the examination, which should be carried out in the presence of the consumer of the utility service, a representative of the management company and the resource supply organization, an act is drawn up on the provision of a utility service of inadequate quality. Water intake is a paid service, however, this method is the most effective. The drawn up act with the results of the examination is considered the basis for the recalculation of utility bills or the payment of compensation for the harm caused to the life and health of the consumer. Rospotrebnadzor obliges the management company or resource supply organization to eliminate the cause of rusty water, depending on who is to blame.
Tap water, in terms of its hygienic qualities, hardly inspires confidence in a consumer who is experienced in the quality of drinking water, but there are times when dirty tap water simply amazes with its color and smell.
If the case is single, then you can simply drain the dirty liquid well. But recurring incidents should grab attention and spur action.
There are several factors that affect the pollution of the water supply:
The situation is worse for the first two reasons. To eliminate them, the intervention of public utilities is necessary.
How to understand that the water is dirty
Frankly dirty and muddy water is visible to the naked eye. But with poor water purification, poor-quality water can only be detected by carefully observing the condition of household items and relying on your sense of smell. The main indicators of harmful liquid:
- greenish marks on the dishes indicate an increased presence of sulfuric or hydrochloric acid;
- black stains on the sink indicate the maximum allowable concentration of hydrogen sulfide;
- alkaline water foams on contact with aluminum pans;
- an unpleasant odor indicates the presence of extraneous organic impurities.
These impurities are unacceptable in drinking water and are harmful when consumed. You can deal with this phenomenon yourself. Settled water passed through the filter, and even with the addition of reagents, is suitable for use. But these are additional material and time costs.
What should a consumer do when poor-quality water is detected?
The supply of low-quality water is a violation of the rights of residents as consumers of the service and a violation of legal sanitary and hygienic standards. The task of citizens is to find the guilty structure and force it to do the job of fixing the problem. To do this, you must perform the following steps:
- If the water very often comes in an unnatural color or is cloudy, this fact must be recorded. It is better to make video material for evidence in case of proceedings. You can also make its selection in a transparent glass bottle.
- Apply to the Criminal Code with a statement about poor-quality water and with a demand to create a competent commission to investigate this issue. The working commission should consist of representatives of the operating organization and Vodokanal. You can insist on an invitation to the commission of an employee of the communal department of the municipality and a sanitary doctor to analyze the quality of the selected sample.
- The commission examination, which must take place no later than two days after the application is submitted, ends with the drawing up of an act. The act indicates the reasons established initially and visually. If necessary, fluid samples are sent for analysis. And after all the procedures, but no later than 10 days later, the consumer is given a response with an exact indication of the culprit and the timing of the problem.
- If the elimination time is unreasonably high, the consumer must complain to the territorial department of Rospotrebnadzor. Supporting the complaint with copies of all drawn up acts, the results of examinations and the responses of utilities.
Consumers should know that for receiving low-quality water, the utility organization is in full, but only if the fact is proven and confirmed.
If the guilty party does not voluntarily take responsibility, the tenant has the right to file a lawsuit. Where, in addition to the standard requirements, you can claim reimbursement for the purchase of bottled water, the repair of household appliances and other damaged property. But all expenses must be confirmed in writing.
The requirement of proper quality for both cold and hot water is a legal right of the consumer. At the same time, actions should be thoughtful and only with written confirmation of each step. Empty squabbles and telephone threats on your part will lead to nothing.
We open the tap, and rusty water flows out of it? The situation is, to put it mildly, unpleasant, because we need water for cooking, washing, washing. But what is there to explain: water is vital for us! For low-quality water, demand a recalculation!
What should be the water from the tap?
What to do if there is a suspicion that the water does not meet the standards?
If you think that water of inadequate quality is supplied to your apartment, you can, at your discretion, either contact the management company or immediately complain about the actions of the Criminal Code to Rospotrebnadzor. Often the management company refuses to check the quality of the water, so it is more efficient to immediately complain about the Criminal Code to Rospotrebnadzor.
WAY #1. WE CHECK THE WATER QUALITY BY THE MANAGEMENT COMPANY
Step #1. Reporting a violation
A report about a violation of the quality of a utility service can be made by the consumer in writing or orally (including by phone) to the emergency dispatch service. It must be registered (with your name, address and issue). Be sure to specify the name of the employee who accepted the application, the number and time of its registration. If you are applying
in writing, be sure to require a mark on the acceptance of the application on your copy with the exact time of receipt.
In the event that the service employee knows the reasons for the violation of the quality of the utility service, he is obliged to immediately inform you about this and make a corresponding note in the message log or on your application. If the reasons are not established, the date and time of the verification of the fact of violation of the quality of the utility service must be agreed with you. An employee of the emergency dispatch service independently informs the organization servicing your home (management company) immediately about your appeal on the fact of a violation of the quality of the service. Already an employee of the management company or a resource-supplying organization determines, together with the consumer of the service, the date and time of the inspection.
Step #2. We draw up an act
After checking the water quality, the specialist of the management company draws up an inspection report in at least two copies (according to the number of interested parties). It must be signed by a representative of the management company and consumers (you and your neighbors). One copy of the act remains with you, the second is taken by a representative of the management company.
The act must specify:
- the address,
- date and time of the check
- visual and other external signs of poor-quality water are present (color, smell, lack of transparency).
If the specialist of the Criminal Code, when drawing up the act, concludes that the water in your apartment is suitable for consumption, and you categorically disagree with it, then insist on an examination. The management company is obliged to appoint an examination and conduct it at its own expense.
At the same time, the act states:
- who initiated the examination,
- in which container the water sample is filled,
- in what terms, where and by which participant in the check the sample selected for examination is transferred,
- meter readings.
The expert opinion is subsequently attached to the inspection report. If no one is in favor of an examination, but there is a dispute about the quality of water, then a re-inspection is scheduled, but in the presence of specialists from the State Housing Inspectorate and a representative of a consumer public association.
Upon completion of the check, an act must be drawn up, which indicates that water samples have been taken to be sent to the laboratory in order to obtain a conclusion on the compliance of water quality with sanitary standards.
Make sure that the act on the provision of low-quality services must indicate violations of the quality parameters, the time and date of the start of the provision of the utility service in the form in which it does not suit you.
Step #3. We need a recalculation!
The drawn up act, as well as the expert’s opinion on the non-compliance of water with the current sanitary standards (if the representative of the management company refuses to recognize the service as poor quality) are documents on the basis of which you, as a consumer, can demand a recalculation from the management company. By law, it must be done within a month from the date of signing the act.
Remember: without filing a request for recalculation of the Criminal Code, such a recalculation is not required to be done!
PATH №2. WE CHECK THE WATER QUALITY BY COMPLAINTING THE ROSPOTREBNADZOR
Step #1. We complain about the management company in Rospotrebnadzor -
Send a completed application to Rospotrebnadzor - attaching an act on the provision of poor-quality services.
The owner of housing in an apartment building has every right to complain about dirty water immediately to Rospotrebnadzor, bypassing the management company. In this case, if the supervisory authority reveals violations, the management company will be held administratively liable.
For verification, employees of Rospotrebnadzor must go to the place with the following documents:
- a certificate confirming that the person is a representative of this organization;
- a document confirming the need for verification, with the signature and seal of the manager. At the same time, it is very important that the verification is carried out by the person indicated in the accompanying document with a seal. This employee of the department, most likely, will make a selection of water for an examination.
The terms of the audit cannot be more than one month. However, if there are good reasons for this organization, the verification period may be extended for another month.
Upon completion of the inspection, employees of Rospotrebnadzor must draw up an act, where all the results of the inspection must be entered and an expert opinion on water quality must be attached. If violations are found, an inspection protocol is added to the drawn up act. Further, Rospotrebnadzor holds the perpetrators accountable - this can be both a management company and a resource supply organization, which, in turn, are obliged to eliminate violations. If this does not happen for a long period, then you can re-call a representative of Rospotrebnadzor to draw up a second
an act confirming the provision of low-quality services. And in any case, you will demand recalculation from the management company or the resource supplying organization.
Step #2. We achieve recalculation
If Rospotrebnadzor reveals that the water entering the apartment does not meet quality standards, the owner may require a recalculation.
To do this, you must submit an application to the management company with a request to recalculate, attaching a copy of the answer from Rospotrebnadzor.
Without filing a request for recalculation of the Criminal Code and RO, such a recalculation is not required! Recalculation must be made within a month after the application is submitted.
If the recalculation is not done
If Rospotrebnadzor discovered violations of the quality of the water provided, issued instructions to the Criminal Code to eliminate the violations, but water of inadequate quality continues to flow from the tap, or the management company, after submitting your application, did not recalculate, you must submit application to the State Housing Inspectorate.
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