Tired of pouring liters of dirty water? Rusty water flows from the tap: where to complain and what to do with paying for services of dubious quality - everyone should know this.Many Muscovites are familiar with the situation when, after a long shutdown, the water supply is finally restored, but it is not possible to take a long-awaited shower: the color of the water frankly frightens with its dirty tint. Usually the problem resolves itself after a few hours or several drains of water. Another thing is when a similar situation is repeated from month to month throughout the year.
According to the regulatory legal acts regulating the sphere of housing and communal services, if the provision of services that do not meet quality standards is detected, citizens must notify the emergency services as soon as possible. If rusty water comes out of the tap, where can residents of the capital complain?
The first step is to identify the service provider. PJSC Moscow United Energy Company is responsible for hot water in Moscow, therefore, if you find strange-looking water from a hot tap, you can call the hotline number listed on the organization’s website to find out the cause of this phenomenon. And if you do not like the color of cold water, the appeal should be addressed to the dispatchers of the emergency services of the DEZ, HOA or ZhSK.
You can notify the service provider of the problem either verbally by phone or in a written statement. In the first case, the dispatcher must accept the complaint and record it in a special log, indicating the registration number assigned to it. If he has information about the reason for the violation of water supply standards, he is obliged to inform the consumer about them. If not, then agree on the date and time of the verification of the fact of the appeal.
If the problem exists for a long time, a written application will be an effective way. This can be done by personally appearing at the office of the service provider, or by sending an appeal by registered mail with notification. In the event of a delay in the consideration of the complaint, you will have proof that you promptly informed the other party about the existing problems in the water supply.
The service provider is obliged to respond to the application within two days by sending a representative to the address indicated in it, who will inspect the water quality and record the results in a special act. If he did not appear, the tenants themselves draw up the same act in the presence of any representative of the managing organization and several owners. This document will subsequently be considered as the basis for recalculating utility bills.
If time passes, but rusty tap water continues to flow, where else to complain? It is not prohibited by law to appeal to higher authorities. Rospotrebnadzor can help in considering the application. Its employees will take water for examination and, in case of non-compliance with water quality standards, they will oblige the perpetrator to eliminate the cause. If this measure proves ineffective, the next step should be to apply to the Department of Housing and Communal Services of Moscow or the courts.
It is quite possible that an appeal to the housing department of the district administration, the Internet portal "Houses of Moscow" or a call to the hotline dealing with issues of the housing and communal sector, organized by the Civic Chamber of the Russian Federation, will help speed up the process of solving the problem.
You already know, if rusty tap water is flowing, where to complain about this problem. The main thing now is not to give up, then the battle with public utilities for the purity of water supply will not be lost!
The quality of tap water is an acute and often discussed issue. Faced with a similar problem, an ordinary man in the street patiently drains for hours a liquid that is unsuitable for drinking and cooking. To deal with the question of dirty tap water, why it goes and to whom not everyone is ready to complain. As a rule, this is due to the lack of awareness of citizens. However, the problem is solvable. How to do it? Let's try to figure it out.
Where to go if dirty water flows from the tap
Everyone should have information about the authorities where to complain if dirty (rusty) water flows from the tap.
If the problem of poor-quality water is encountered infrequently, then contacting the management company will be enough. The same should be done in the event of a change in water quality after cleaning the boiler or replacing pipes in an emergency area.
The main way is to file a complaint about the water supply of inadequate quality in writing. Such a claim must be sent by registered mail with notification. Leave the shipping receipt as proof.
Important! The submitted application is considered by the resource supplying organization within 2 working days.
As a result, the management company receives an act. All indicated claims are addressed to the commission in order for a re-calculation to be made. After that, within a week, an approving order must be issued for services rendered improperly.
If the persons responsible for solving the problem are in no hurry to respond to complaints from citizens, then it is necessary to send an appeal to the Office of Rospotrebnadzor, to the department for supervision of communal hygiene. In this case, the employees of the territorial department are required to check whether the water meets the necessary requirements. Samples will be taken from the applicants' taps. The result will be the establishment of the cause of water pollution. In addition, a list of measures is drawn up, the implementation of which must be organized by the departments responsible for the quality of the liquid.
In what situations should you go to court?
Every citizen has the right to demand the supply of water of proper quality, no matter whether it is cold or hot water. Therefore, if after the complaint there is no reaction from the authorities mentioned above, then you can safely go to court with a lawsuit.
To apply to the court, you will need a number of documents:
- an agreement prescribing the performance of the relevant services concluded between the plaintiff and the organization;
- if there are acts, then you need to provide their originals or copies certified by a notraus;
- in the event that the analysis of the liquid was carried out on request, the result will also need to be submitted to the court.
The problem of rusty water is an unpleasant phenomenon. Having an idea of where to turn in such cases, it will be possible to resolve the issue as quickly and painlessly as possible.
On the video of the practical experience of solving the quality of water in the tap
Causes of dirty tap water
Situations when dirty or rusty water starts to flow from the tap can be different. Some of them are temporary, and after a few days the problem resolves itself without taking immediate action.
Rusty, contaminated water can come out of the plumbing in the following situations:
- After repair work has been carried out on the water supply lines, brown or reddish-colored water may be supplied from the tap for several days. The water utility is obliged to notify in advance about the date of repair actions. The problem of such a plan will be solved by itself in a couple of days, as soon as the pipes are thoroughly washed.
- Poor water purification or unscrupulous water treatment measures. This indicates that the water utility was not fulfilling its direct duties properly and that immediate action is required.
- Dead-end branches of waterways are often places where dirty water accumulates. These areas need to be closely monitored. In the event that water of inadequate quality flows for a long time, it makes sense to require the water supply organization to correct the situation and recalculate the payment for this type of service.
- It happens that it is impossible to visually determine low-quality water. It will be possible to find out about this only after its analysis, for which you can contact a state or independent laboratory. The cost of the service directly depends on what kind of analysis will be done.
How to know if water is contaminated
Only employees of the water utility can determine the cause of water pollution. But without them, some of the pollutants can also be identified.
Do not ignore the following features:
- Traces of water remaining on the dishes. The presence of brown or greenish shades indicates that the concentration of sulfuric or hydrochloric acid is exceeded;
- if the liquid has a specific smell (of earth, fish, decaying wood), then this indicates contamination of the liquid with impurities of organic origin;
- when black spots appear on the surface of the shell or the silver tableware darkens, it can be concluded that the concentration of hydrogen sulfide is exceeded in the aquatic environment;
- a liquid with a high alkali content will begin to foam as soon as it hits aluminum dishes;
- the metallic taste of water indicates an increased content of metals in it;
- if the liquid has acquired a brown or reddish color, then this indicates an oxidative process of iron inside the pipelines;
- cloudy water, self-cleaning after settling, warns of the presence of methane or that there is a lot of excess air in the pipelines.
If any of these signs are found, the water utility responsible for supplying water should be notified.
Tap water hardly inspires confidence in anyone. And not without reason: doctors are increasingly coming to the conclusion that the cause of many diseases is dirty tap water. But how to recognize liquid poison and protect yourself and loved ones? In this article, there are a few simple recommendations that will help you deal with the problem.
Very often, tap water contains various chemicals, however, in addition to them, dangerous microorganisms can enter the body.
The insidious influence of tap water lies in its slow action. If you drink water that is rich in dangerous compounds of chemical origin, then poisoning will not occur immediately, but after some time. After one glass of tea, there will be no effect, but if you drink tea from poisonous water every day, several glasses, the body will begin to decompose from the inside. Water slowly poisons the body, affects the kidneys, kills red blood cells, affects the brain and heart.
Many people are mistaken, taking boiled water for purified water. In the process of boiling, viruses and chemical poisons do not disappear from the water. In addition, sometimes there is a reverse reaction, since high temperature quite unpredictably affects the composition of water.
What to do if dirty water flows from the tap?
The first step is to recalculate, because on the basis of receipts you pay for clean drinking water, and not a solution that contains the entire periodic table. Of course, it is almost impossible to receive any payments or reduce the cost of water, but you have the right to receive compensation. But with this problem, you can contact Rospotrebnadzor, as well as the company that supplies water for you.
Useful information:
- If green or brown drops remain on the dishes, this indicates that the water contains a lot of hydrochloric and sulfuric acid.
- If the water gives off an earthy, woody or fishy smell, this indicates that the water contains organic compounds.
- If dark spots remain on silver dishes or black spots remain on the sink, then there is hydrogen sulfide in the water.
- If foam forms when water and aluminum cookware come into contact, this indicates that there is a high concentration of alkali in the water.
- The metallic taste of water indicates that it contains a lot of iron.
- If the water runs with a brown or reddish sediment, this indicates that the water in the pipes is oxidized by iron.
- If the water is dirty or cloudy, it means that there is a lot of air or methane in the pipes.
How can dirty water be purified?
- It is necessary to defend tap water. In the event that the water will settle for a day, many harmful substances will settle. That is why water for flowers and an aquarium must be stored in certain containers.
- When the water has settled for a certain time, it must be filtered. The filter must be chosen carefully. Pay special attention to filters with silicon or activated carbon, as they purify the water most effectively. Water filters based on silicon or activated carbon are the most efficient and effective. These components perfectly absorb harmful substances and impurities. Since ancient times, people began to use silicon to purify water: they built wells from it or placed silicon in jugs.
- It is also possible to carry out cleansing with the help of special preparations in which silicon plays a leading role. To cleanse, you need to add the drug according to its instructions, mix thoroughly and stand in water for two to three hours. Then carefully drain without sediment. As a result, you will drink not just purified, but healthy, healing water.
Clean water plays an important role for the body, and what a person drinks throughout his life determines his state of health and well-being. Purified, healthy water is the main component of good health.
Unfortunately, the inhabitants of Russia have recently increasingly observed how black water flows from their taps at home. There are several reasons for this phenomenon, as well as some ways to solve this "unpleasant everyday" problem.
Today, special laboratories are being opened throughout the Russian Federation based on local sanitary institutions, which analyze the quality of tap water, and also offer solutions to eliminate the problem of dirty water in apartment buildings. Russian legislation has many tools for influencing housing and communal services, and also requires the employees of the vodokanal to provide services of adequate quality.
Black tap water what to do, reasons: why dirty tap water appeared
There are many situations in which dirty, black water flows from the tap. As a rule, certain of them are temporary and disappear after a couple of days, but there are situations that require urgent action, since the quality of tap water has a direct impact on your health.
While repair work is being carried out at the city water canal, black or red water may flow from the tap for several days after that. As a rule, employees of the city water canal warn the population about such repair and preventive work in advance. This circumstance of water pollution disappears after a couple of days, after the dirty water drains and thoroughly rinses the water supply.
Also, another factor in the pollution of tap water may be poor-quality water treatment or ineffective water treatment measures on the part of employees of the city water utility. As a rule, the poor quality of water in the tap is caused by the incorrect performance of official duties by employees of the city water utility.
The appearance of black water may be a consequence of its passage through dead-end branches of water lines. Special services are required to maintain strict control over the state of the aquatic environment in such sections of the water supply.
If black or dirty water flows from your tap for a long time, then you must immediately contact the water supply organization and demand immediate correction of the situation, as well as recalculation of accrued payments for the provision of poor-quality water.
It is often difficult to determine the quality of tap water “by eye”, so from time to time it is necessary to contact state laboratories and analyze tap water. The cost of this service depends on the type of analysis performed.
Black tap water what to do, reasons: how to behave when dirty water appears
If you notice that dirty water is pouring from the water supply system for a long time, and it is not possible to purify the water on your own, then it is urgent to deal with the problem of the appearance of such pollution, the website informs the portal. Every Russian has the right to complain to special institutions about the quality of tap water, as well as to demand that its employees take certain measures to improve the quality and condition of tap water.
The first step is to submit a written complaint to the management company registered at your address. Such actions must be performed even if the water flows dirty for a short time (for example, due to maintenance work carried out by the employees of the water utility).
After your appeal, the city water utility is obliged to conduct certain studies of the state of the water in your home. As a rule, such events are carried out together with representatives of the Housing Office.
If your complaints are considered for too long, or you have not noticed serious changes in water quality, then you have the right to complain to Rospotrebnadzor. This public institution is obliged to conduct the necessary water quality checks, as well as to carry out laboratory tests.
After the inspection, Rospotrebnadzor employees will compile a list of necessary measures imposed on special departments that are responsible for the quality of the aquatic environment in your home.
Black tap water what to do, reasons: how to go to court
Every Russian has the right to demand that the city water utility provide quality tap water. If, after certain actions on your part, the above authorities do not want to respond to the current situation, then you can go to court.
For such an appeal, it is necessary to collect certain documents:
- An agreement for the provision of quality services that is signed between you and the city water utility;
- Original or notarized act of work performed;
- When conducting independent laboratory analyzes of water quality, the results of these analyzes are also provided to the court.
After filing a lawsuit, you have the right to:
- Ask for quality services from the city water utility;
- Get a recalculation of utility bills for low-quality water;
- For full compensation for moral damage, as well as reimbursement of the costs incurred by you for the purchase of special cleaning filters;
- For the full reimbursement of the costs incurred by you for the purchase of bottled drinking water.
